Kristine Iholen

Adaptable and detail-oriented legal professional with experience across multiple practice areas. Able to manage diverse caseloads efficiently while maintaining strong organization, clear communication, and a high standard of work.

INTAKE PARALEGAL - SLATER SLATER SCHULMAN LLP

(2023-08)

Practice: Criminal Law, Medical Malpractice, Personal Injury, Estate Planning and Mass Torts

• Handled case evaluation, intake, and initial investigation; screened potential matters and escalated qualified leads to attorneys;
• managed calendaring, coordinated schedules, and confirmed appointments;
• provided administrative support including drafting legal documents;
• conducted legal research using legal software and databases;
• drafted contracts and prepared documents such as wills, affidavits, and forms;
• interviewed clients and witnesses to gather information; and
• maintained regular client communication and status updates.

HEALTHCARE INSURANCE ESCALATIONS SPECIALIST - EXL SERVICE PHILS

(2020-10 - 2023-08)

• Provided guidance and coaching to frontline agents on complex cases;
• participated in escalation meetings, incident reviews, and root cause analysis;
• handled unresolved patient or client complaints involving health insurance claims, policy coverage, and account balances;
• identified billing discrepancies, coordinated with clinical reviewers, and approved or denied reimbursement requests.

CUSTOMER SERVICE SPECIALIST - ITEC - CEBU

(2017-10 - 2020-08)

• Answered customer inquiries via phone, email, and chat and in person;
• troubleshot product or service issues using company guidelines;
• handled complaints with professionalism and empathy; and
• documented complaints, feedback, and resolutions in CRM or ticketing systems.

Bachelor of Science - Hospitality Management - Asian College of Technology (2014 - 2018)