25 - Marynel Visnar

Dedicated customer service professional with a background in handling diverse customer concerns, aiming to provide efficient, accurate, and high-quality support.

Sales Specialist/ Legal Intaker - J-Tech Virtual Assistance Services

(2026-06 - 2026-10)

• Built rapport with prospects and maintained professional communication throughout calls.
• Connected interested and qualified prospects to intake specialists for further assessment and assistance.
• Maintained accurate records of client interactions and followed company procedures.

Technical Support Representative - Sutherland Global Services

(2026-01 - 2026-05)

• Provided technical assistance to customers via phone, chat, or email, resolving issues related to software, hardware, and internet connectivity.
• Documented customer interactions, issues, and resolutions in the system for accurate tracking
• Stayed updated on product knowledge, system updates, and troubleshooting procedures

Appointment SetterAppointment Setter – Insurance - J-Tech Virtual Assistance Services

(2025-08 - 2026-12)

• Conducted outbound calls to prospective clients to introduce insurance products and services.
• Explained basic information about insurance coverage and the benefits of speaking with an insurance agent.
• Scheduled appointments between qualified prospects and the insurance agent.

Sales Specialist/ Legal Intaker - Ivoice Outsourcing and Consultancy Services

(2024-08 - 2025-08)

• Conducted outbound calls to potential clients regarding their legal concerns and possible rights.
• Explained general information about clients' rights and the potential benefits of seeking legal assistance.
• Connected qualified and interested prospects with an Intake Specialist for further assessment.

Highschool - Bulihan Integrated National Highschool (2018 - 2023)