Kurt Relano

IT Professional transitioning into Software Testing, with hands-on experience in manual testing, test case documentation, bug logging, and defect tracking through a web and mobile application project.

Background in technical support has developed strong analytical, troubleshooting, and problem-solving skills applicable to software quality assurance. Recently completed a structured QA Manual Testing workshop covering testing fundamentals, methodologies, and industry-standard tools. Eager to apply my technical skills, attention to detail, and willingness to learn in a junior Software Testing.

Software Tester at H2Order: Water Refilling E-Commerce Application with GPS Tracking (2024-01 – 2024-12)

Served as a QA Tester for a web and mobile e-commerce application designed for water refilling businesses, featuring real-time GPS tracking. Collaborated with the development team to ensure software quality throughout multiple testing phases prior to final panel presentation.

• Designed and executed manual test cases covering functional, mobile, and user acceptance testing (UAT).
• Followed the Software Development Life Cycle (SDLC) throughout the development and testing process.
• Identified, documented, and tracked defects across web and mobile platforms using structured bug reports.
• Tested core application features, including order management, GPS location tracking, and end-to-end user workflows.
• Collaborated with developers to verify bug fixes and confirm defect resolution.
• Prepared test cases, bug reports, and other QA documentation to support project evaluation and final signoff.

Freelance / On-Call Computer Technician at Self-employed (2024-12 – Present)

• Diagnosed and resolved hardware and software issues using structured troubleshooting methods
• Evaluated system performance and implemented improvements to enhance efficiency and reliability
• Documented technical issues, resolutions, and service processes for tracking and future reference
• Performed system maintenance and updates to ensure optimal performance
• Configured network systems (IP, DNS, routers, switches) and validated connectivity
• Coordinated with clients, demonstrating communication and service-oriented skills

IT Support Specialist at Practice Success LLC (2023-10 – 2024-11)

• Investigated and analyzed system errors to identify root causes and recommend process improvements
• Validated system updates and ensured readiness prior to deployment
• Documented incidents, solutions, and workflows to support knowledge sharing and team efficiency
• Maintained organized knowledge base to improve operational processes
• Conducted hardware and asset audits to ensure accurate tracking and accountability
• Supported users while promoting clear communication and professional service

IT Support Intern at Batangas State University — ICT Department (2023-02 – 2023-05)

• Monitors and maintains the ICT equipment on following Computer Laboratories: CISCO Lab, HEB Computer Laboratory 1, HEB Computer Laboratory 2
• Conduct inventory of all hardware/network/telecom equipment and software.
• Provide hardware/software technical support and assistance to all end users.
• Install, configuration and maintains ICT hardware equipment and software applications.
• Troubleshoots and repair computer systems (hardware and software), peripherals and network.
• Prepares and maintains maintenance reports of all ICT equipment, including records of repairs, returns, replacements, and related actions.

Bachelor of Science in Information Technology — Major in Network Technology – Batangas State University ARASOF Nasugbu (2018-08 – 2023-08)