Kyllah Pen

Results-driven and detail-oriented professional seeking to secure a Bancassurance position with BPI AIA. Eager to apply extensive experience in corporate client relations, cross-selling, account maintenance, and accurate documentation to drive new business growth, foster strong branch relationships, and help Filipino families achieve financial security.

Business Retention Specialist - Frontier Communications - Ibex Global Solutions Inc. - Tagbilaran City, Bohol

(2025-07 - 2026-04)

• Managed high-value corporate and business clients, effectively cross-selling and up-selling solutions to address complex billing and account needs.
• Audited financial records and billing statements to maintain absolute transaction accuracy and protect company reputation.
• Established and nurtured long-term client relationships to maximize customer retention and loyalty.
• Handled sensitive financial documents and personal customer data with strict adherence to confidentiality and compliance guidelines.
• Generated weekly detailed tracking reports on account statuses and client feedback for leadership review.

Customer Service Representative – Amazon.com, Inc. - Ibex Global Solutions Inc. - Tagbilaran City, Bohol

(2024-06 - 2025-03)

• Acted as a vital liaison for customers, resolving transaction disputes, handling account concerns, and managing policy inquiries efficiently.
• Documented multi-channel customer interactions with precision to ensure organized, accessible record-keeping.
• Provided critical, timely feedback regarding client trends and operational issues to back-office teams to improve service quality.

Bachelor of Science - Electrical Technology - Bohol Island State University – Main Campus (2022 - 2026)