Lawrenz Atibula

Detail-oriented and reliable professional with a background in customer service, back-office support, and transcription editing. Skilled in handling billing inquiries, managing email communication, and ensuring accuracy in all tasks. Strong problem-solver with the ability to adapt quickly, work well under pressure, and provide excellent support to clients and teams.

Customer Service Representative (Food Delivery Account) at Global Integrated Contact Facilities (2016-01 – 2017-12)

• Resolved 50+ customer inquiries daily via phone and email.
• Processed orders and billing adjustments quickly and accurately.
• Built strong problem-solving and communication skills in a fast-paced environment.

Customer Service Representative (Travel Account) at Sitel (2017-01 – 2017-12)

• Assisted customers with bookings and travel concerns, handling 30+ calls daily.
• Ensured smooth transactions by addressing billing and account-related issues.

Back Office / Lead Generation Specialist at EVAC Creatives (2021-09 – 2023-03)

• Handled client emails, calls, and chats to support business transactions.
• Assisted in lead generation while ensuring proper documentation and follow-up.
• Trained and supervised new hires during onboarding, acting as Team Leader.

Property Consultant at Greenfield Marketers One Inc. (2023-03 – 2023-10)

• Guided clients through property inquiries and documentation, ensuring accuracy in details.
• Maintained professional communication and follow-ups through email and phone.
• Consistently met sales and service targets, demonstrating reliability and accountability.

Country Manager at VistaLand International Marketing Inc. (2023-11 – 2024-02)

• Managed international client accounts and coordinated sales inquiries.
• Oversaw customer transactions, ensuring completeness and billing accuracy.
• Strengthened leadership and problem-solving abilities in a fast-paced setting.

Editor at InflexionAI (2024-06 – 2025-10)

• Edited, proofread, and formatted transcripts with high accuracy and consistency.
• Managed multiple projects under tight deadlines while ensuring quality standards.
• Collaborated with senior editors and team members to deliver client-ready documents.
• Strengthened attention to detail and productivity—skills directly applicable to billing and support tasks.

Marketing Specialist at Green GSM (2025-11 – Present)

Responsible for planning and producing creative marketing materials including social media campaigns, promotional scripts, branding concepts, and digital advertisements. Collaborates on content strategy to improve audience engagement and brand awareness.

BS in Computer Engineering – Naval State University (2013-01 – 2015-12)