Customer Service and Sales professional with 7+ years of BPO experience and 2 years of AI SaaS leadership experience
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Customer Service and Sales professional with 7+ years of BPO experience and 2 years of AI SaaS leadership experience. Experienced in customer service, sales, executive assistance, operations, lead generation, team management, AI prompt training, and supporting US-based clients.
Dental AI Team Manager / Virtual Assistant - Kriss AI
Managed and trained remote teams; worked closely with the CEO; received AI prompt training from the CEO; supported daily operations and team performance.
Executive Assistant / Social Media Manager - EonSTEM Academy
Generated leads, managed social media accounts, created basic video content, and supported executive operations.
CSR Advisor II - Concentrix
Handled Comcast Xfinity technical support, sales, chat, inbound calls, upselling, and customer service.
Customer Service Representative - iQor
Provided email and inbound support for 1-800-Flowers customers; achieved Top 2 Agent recognition.
Customer Sales Representative - Panasiatic Solutions
Handled sales and customer support for Straight Talk Wireless and Walmart Family Mobile.
Bachelor of Science - Business Information Communication Technology - West Negros University
