Lemuel Villareal

Results-driven IT Support Specialist with several years of experience delivering enterprise-level technical support, systems administration, network infrastructure maintenance, cybersecurity, and end-user support. Proven expertise in Windows Server environments, Active Directory, Sophos Firewall administration, hardware lifecycle management, and multi-site IT operations. Recognized for strong troubleshooting skills, operational reliability, and the ability to align technology solutions with business objectives.

IT Technical Support Specialist at Multiflex RNC Philippines Inc. (URATEX Philippines) (2017-09 – 2025-06)

Served as the primary point of contact for IT support in a manufacturing/retail environment, managing IT infrastructure across multiple branch locations.

• Served as the primary point of contact for IT support, resolving hardware, software, network, and user access concerns for onsite and remote employees.
• Administered PFSense, Sophos Firewall and Sophos Endpoint Protection to strengthen network and endpoint security.
• Managed IT infrastructure across five branch locations, supporting more than 135 users.
• Maintained workstations, servers, network switches, wireless access points, printers, and other IT equipment.
• Monitored and troubleshot LAN/WAN connectivity and network devices to ensure system reliability and business continuity.
• Managed the IT asset inventory and lifecycle, including procurement, deployment, maintenance, and retirement of technology assets.
• Conducted user onboarding, account setup, and IT systems training for new employees.
• Performed preventive maintenance and provided onsite technical support across multiple branches.
• Assisted management in planning IT improvements and implementing technology initiatives aligned with business requirements.

ICT Staff & Laboratory Technician at Northern Negros State College of Science and Technology (2015-04 – 2016-04)

Managed IT operations in a university education environment, focusing on computer laboratory maintenance and support.

• Managed the installation, maintenance, repair, and troubleshooting of hardware and software in university computer laboratories.
• Conducted preventive maintenance to minimize system downtime and ensure reliable laboratory operations.
• Maintained IT equipment and prepared inventory and maintenance reports for the ICT Department.
• Provided technical support to faculty and students regarding computer and laboratory equipment.

Part-Time Instructor at Northern Negros State College of Science and Technology (2015 – 2016)

Delivered technical education to IT students covering computer hardware and networking topics.

• Delivered technical lessons to IT students covering computer hardware servicing and networking fundamentals.
• Guided students through practical exercises and technical activities related to IT support and networking.

Bachelor of Science in Information Technology – Northern Negros State College of Science and Technology (2015)