Technical Support Specialist - SITEL Baguio - Baguio City, Philippines
(2011-01 - 2011-06)
Campaign: AT&T / Technical Account
- Walk the customer via phone on how to set up their internet connection on the PC or laptop that they are using
- Troubleshoot network issues if the customer is unable to connect to the internet
- Create trouble ticket and schedule for a technician just in case the issue cannot be fixed via phone call
- Upgrade their internet connection and bill the customer accordingly
Online Customer Care Representative - SITEL Baguio - Baguio City, Philippines
(2012-01 - 2014-12)
Campaign: Sears / Retail Services
- Assist customers to look for the item that they want to purchase online
- Place the order on behalf of the customer and talk payment details over the phone
- Follow up orders for customer just in case they haven't received their order yet
EBAY Customer Care - Convergys Baguio - Baguio City, Philippines
(2014-01 - 2016-12)
Campaign: Ebay NA Sell
- Assist customers with tech and billing issues that they experience on Ebay
- Provide step by step guidance on how to effectively list their items on the Ebay site
- Mediate between Buyer and Seller dispute
- Help them on escalating their issues if deemed necessary
Process Executive - Cognizant Solutions, Manila - Manila, Philippines
(2018-01 - 2019-12)
Campaign: YouTube and Google Play Music / Video and Music sharing platform
- Assist customer regarding their online subscription with both platforms and make sure that they will get all the perks for being subscribed on both platforms
- Troubleshoot subscription issues via email, chat or phone call
- Walk through customers via phone, chat or email just in case they are experiencing ads on said platforms or if the videos or music that they saved for offline music is not showing on their device
- Perform billing adjustments just in case the customer is charged twice by the system
- Assist customers with cancelling their subscription as per their request
Loan Process Associate - Thought Focus Baguio - Baguio City, Philippines
(2019-01 - 2021-12)
Campaign: Data Entry
- Call banks to check on customers account details (Balance, Last Payment, Next Payment Due)
- Call banks to do an inquiry to check if they opened a credit account
- Call judicial courts if the judgement that was served to the customer has been lifted
- Put all account information of the customer on the system
- Make sure that the file that was provided has been completed
Talent Acquisition Manager - Vampy Outsourcing - Philippines
(2021-01 - 2023-12)
Campaign: Virtual Assistance Service Provider
- Use social media platforms to look for talents that our company is looking for
- Call the selected talent and perform an initial assessment or initial interview
- Provide update to higher management if the said talent meets all the requirements
- Create an interview schedule for the Human Resource team to conduct a formal interview
- Provide real time updates to said candidates regarding the status of their job application with Vampy
- Assess applicants knowledge, skills and experience if he or she is the best suit for the position
- Complete paperwork for the new hires
- Provide recruitment reports to team managers
Admin and Hiring Officer - JVL – HMA - Philippines
(2023-03 - 2025-05)
Campaign: Authorized PLDT Home Fiber Dealer
- Call Orientation
- Creation of GCs
- Creation of IDs of agents
- Follow up on their productivity
- Removal of unproductive agents
- GAL / PLDT page
- WhatsApp Assist
- Address Checking
- Cranford Encoding
