Lester Carreon

Dedicated hospitality professional with 15+ years of progressive experience in fine-dining, lounge, and restaurant operations across Singapore and the Philippines. Adept at leading front-of-house teams, elevating guest experiences, and optimising service workflows in high-volume, luxury hotel environments. Recipient of the 2025 Silver Excellent Service Award (Singapore Hotel and Restaurant Association).

Captain Waiter - Spago Bar and Lounge, Marina Bay Sands Hotel - Singapore

(2023-04 - 2026-03)

• Delivered exceptional dining experiences, consistently achieving 90%+ guest satisfaction ratings.
• Assisted in training and supervising staff, fostering a high-performing team environment.
• Managed multiple tables simultaneously, maintaining premium service standards during peak hours.
• Ensured full compliance with health and safety regulations across all service areas.
• Optimised service operations through effective cross-team communication, improving efficiency.

Restaurant Supervisor - CLounGe, Conrad Manila (Hilton Hotel) - Pasay City, Philippines

(2022-12 - 2023-04)

• Oversaw daily restaurant operations, ensuring adherence to brand service standards.
• Trained new staff on food safety, hygiene, and service best practices.
• Fostered collaboration with kitchen teams to streamline meal delivery during busy periods.
• Enhanced guest experiences through proactive, personalised service approaches.

Restaurant Supervisor - Sawsaw Restaurant, Cafe Fleur Corp. - Makati City, Philippines

(2022-04 - 2022-12)

• Managed daily operations, contributing to a 20% increase in customer retention.
• Organised and executed promotional events, attracting a diverse clientele and boosting revenue.
• Implemented inventory controls that reduced food waste by approximately 15%.
• Conducted performance evaluations and delivered targeted staff coaching.

Restaurant Supervisor - Makan Gourmet Restaurant, The Park Events Place and Hotel - Cavite, Philippines

(2020-10 - 2022-04)

• Supervised waitstaff, creating a collaborative atmosphere that raised service quality scores.
• Developed weekly schedules to optimise labour costs without compromising guest experience.
• Implemented new training protocols resulting in measurable improvements in service efficiency.
• Handled customer feedback and complaints professionally, strengthening the restaurant's reputation.

Captain Waiter - Yardbird Southern Table and Bar, Marina Bay Sands Hotel - Singapore

(2017-07 - 2020-10)

• Expanded team wine and beverage knowledge, contributing to a 10% uplift in beverage sales.
• Led service teams during peak hours, ensuring timely and accurate delivery to every guest.
• Facilitated seamless communication between kitchen and front-of-house, optimising service flow.
• Consistently exceeded sales targets through strong relationship-building with repeat guests.

Captain Waiter - Sky on 57, Marina Bay Sands Hotel - Singapore

(2014-10 - 2017-07)

• Provided exemplary service in a high-end rooftop dining venue, elevating the overall guest experience.
• Managed financial transactions and point-of-sale reporting with full accuracy.
• Assisted in developing targeted promotions that increased patronage and restaurant visibility.
• Acted as liaison between kitchen and service teams, ensuring seamless operations.

Captain Waiter - The Ship Restaurant - Shaw Centre, Scotts Road, Singapore

(2011-03 - 2014-10)

• Delivered high-quality service that fostered a loyal customer base through consistent hospitality.
• Maintained inventory of dining supplies, ensuring timely replenishment and service readiness.
• Enhanced dining atmosphere by focusing on aesthetic detail and individual guest preferences.
• Collaborated with management to refine menu offerings based on ongoing guest feedback.

Team Member - Pizza Hut Bistro - SM North EDSA, Quezon City, Philippines

(2008-04 - 2010-12)

• Assisted in food preparation and service during peak hours, maintaining high customer satisfaction.
• Maintained cleanliness and organisation of kitchen and dining areas in line with health regulations.
• Collaborated with team members to improve service flow and delivery times.

Bachelor of Science - Hotel and Restaurant Management - Our Lady of Fatima University (2008-03)