Lester Pereña
POS Field Support Specialist
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About
POS Field Support Specialist with 10+years of experience in terminal deployment, troubleshooting, and merchant support. Proven track record in ensuring reliable payment operations, resolving on-site technical issues, and delivering effective merchant training. Strong in field operations, customer service, and coordination with technical teams.
Experience
Field Service Representative - Manpower Outsourcing Services Inc. (Client: Pinelabs Inc)
(2023-02 - 2025-10)
- Installed and configured POS terminals for merchants
- Troubleshot and resolved hardware and connectivity issues
- Provided on-site technical support and user training
- Performed preventive maintenance and device checks
- Managed service reports and daily field activities
Field Service Representative - Manpower Outsourcing Services Inc. (Client: Pinelabs Inc)
(2023-02)
Project Merchant Associate - Asticom Technology Inc. (Client: Global Payments Asia Pacific Phils)
(2018-02 - 2021-10)
Project Merchant Associate - Marketserv (Client: BPI Merchant Acquiring Department)
(2011-10 - 2018-02)
- Handles ministerial task of doing the grounds of all accredited merchants
- Ensures that Point-of-Sale (POS) terminals are working and in condition
- Handles cashier orientation on basic POS terminal usage
- Deliver merchant marketing collaterals/operating guides to merchants
- Conduct basic troubleshooting of POS related problems
Education
Computer Technology - Philippines Science & Technology Center
