Lester Pereña

POS Field Support Specialist with 10+years of experience in terminal deployment, troubleshooting, and merchant support. Proven track record in ensuring reliable payment operations, resolving on-site technical issues, and delivering effective merchant training. Strong in field operations, customer service, and coordination with technical teams.

Field Service Representative - Manpower Outsourcing Services Inc. (Client: Pinelabs Inc)

(2023-02 - 2025-10)

• Installed and configured POS terminals for merchants
• Troubleshot and resolved hardware and connectivity issues
• Provided on-site technical support and user training
• Performed preventive maintenance and device checks
• Managed service reports and daily field activities

Field Service Representative - Manpower Outsourcing Services Inc. (Client: Pinelabs Inc)

(2023-02)

Project Merchant Associate - Asticom Technology Inc. (Client: Global Payments Asia Pacific Phils)

(2018-02 - 2021-10)

Project Merchant Associate - Marketserv (Client: BPI Merchant Acquiring Department)

(2011-10 - 2018-02)

• Handles ministerial task of doing the grounds of all accredited merchants
• Ensures that Point-of-Sale (POS) terminals are working and in condition
• Handles cashier orientation on basic POS terminal usage
• Deliver merchant marketing collaterals/operating guides to merchants
• Conduct basic troubleshooting of POS related problems

Computer Technology - Philippines Science & Technology Center