Mary Grace Capiyoc

Aspiring Virtual Assistant with hands-on experience assisting relatives and local clients with online tasks, document processing, research, and digital support. Skilled in Google Workspace, Canva, ChatGPT, and online research tools to find practical solutions independently. Resourceful, organized, and comfortable learning new tools and digital processes.

Freelance Digital Assistance & Online Support at Self-Learning / Community-Based Assistance (2022-01 – Present)

• Assisted relatives and local clients with online forms, account setup, document processing, and digital services
• Helped process government-related online applications including SSS, Pag-IBIG, PhilHealth, and TIN registration assistance
• Organized digital files and encoded information using Google Docs and Google Sheets
• Supported customer communication and coordination through chat and messaging platforms
• Conducted online research to solve account, application, and setup-related concerns independently
• Comfortable learning new tools, platforms, and digital processes independently

Basic Tech Troubleshooting & Digital Assistance at Community-Based Assistance (2022-01 – Present)

• Assisted with basic device setup, app installation, and account-related concerns for friends, relatives, and local users
• Helped troubleshoot digital and application-related issues using online research, manuals, tutorials, and AI tools
• Assisted with password recovery, account access concerns, and online payment setup
• Comfortable navigating new apps, platforms, and digital tools independently

Undergraduate Studies in Information and Communication Technology (ICT) – IETI Pasay