Tine Serrano

Senior Logistics & Customer Service Coordinator coordinates delivery scheduling, shipment tracking, and inventory control across Visayas and Mindanao. Manages backload pull outs, dispatch updates, and customer complaint resolution trough phone, email and chat while keeping records accurate and cases properly closed. Supports service consistency through team training and updates to customer service policies.

Senior Logistics & Customer Service Coordinator; Senior Logistics Coordinator; Senior Customer Support Analyst at Fortune Buddies Corporation (Hanabishi Appliances) (2017 – Present)

• Monitored shipments of defective appliances from malls across Visayas and Mindanao to the main office in Luzon.
• Coordinated with mall representatives through phone calls and email regarding shipment schedules and item details.
• Verified that returned items were complete and matched the provided inventory/list.
• Tracked shipment progress and followed up to ensure timely delivery.
• Maintained clear communication between different locations and the main office.
• Handled customer concerns and inquiries through Viber, email, phone calls, and text messages.
• Assisted customers with order-related concerns and provided timely updates and ensures complaint cases are addressed and close properly using SAP and Excel.
• Communicated professionally with customers to understand and resolve their concerns.
• Managed multiple customer inquiries while maintaining accurate information.

Accounting Clerk & Consignment Inventory Specialist at Fortune Buddies Corporation (Hanabishi Appliances) (2015 – 2017)

• Delivered accounting and clerical support to enhance operations for internal teams and clients.
• Ensured accurate records in internal and client inventory / accounting systems to support financial integrity.
• Compiled and analyze monthly sales reports for multiple clients, facilitating data-driven decision- making.

Associate Theft Investigator at Panoptyc, Inc. (2025)

• Analyzing security camera feeds to spot suspicious actions.
• Gathered information/evidence.
• Label and sort video events using company rules.
• Writing detailed reports about stolen items.
• Keep theft logs and tracking tools up to date.

Bachelor in Secondary Education in Major in English – Polytechnic College of the City of Meycauayan