Lorena Bernal

Certified Microsoft Dynamics 365 Business Central Consultant with 20+ years of international ERP consulting experience delivering end-to-end implementations, business process optimization, and post-go-live support across Automotive, Industrial, Food and Beverage, Travel, Service, Rental, Retail, Distribution and Supply Chain industries. Extensive experience facilitating discovery workshops, gathering business requirements, performing fit-gap analysis, translating requirements into functional designs, and configuring Microsoft Dynamics 365 Business Central solutions covering Finance, Purchasing, Sales, Inventory, Warehouse Management, Service, Dealership Management System (DMS) and Supply Chain processes. Proven ability to collaborate with business stakeholders, key users, developers, and project teams to deliver scalable ERP solutions that improve operational efficiency and support business growth.

Expert in UAT, training, change management, data migration, post Go Live support, continuous optimization and project documentation. Trusted advisor to C-level executives, project sponsors, and business leaders, with extensive experience driving ERP transformation initiatives from strategy through post-go-live optimization.

Microsoft Dynamics 365 Business Central Consultant / ERP Advisor - Freelance

(2025-07)

Provide ERP advisory, implementation governance, NAV/Business Central assessment for various clients.

ERP Advisor / Business Central Functional Consultant / Project Lead / Manager (Internal) - Digital Concept LLC - Mongolia

(2024-10 - 2025-06)

ERP Advisor and Business Central Project Manager for one of Mongolia's largest convenience retail operations.

• Served as Internal Business Central Project Lead for an enterprise-scale ERP transformation, partnering with the external implementation provider to oversee business process alignment, solution validation, testing, and deployment readiness for distribution center headquarters supporting more than 300 retail stores.
• Audited Finance, Supply Chain, and Warehouse Management configurations to ensure stability, sustainability, scalability and governance compliance.
• Led business process assessments, Fit-Gap analysis, solution validation, and implementation governance.
• Led master data governance, data migration, system and stress testing, user acceptance testing (UAT), go-live readiness, and user adoption initiatives, ensuring high-quality data, business continuity, and successful project delivery.
• Reduced post-go-live support issues by 80% through governance, data quality assurance, and process standardization.

Business Central Functional Consultant / Project Lead / Manager / ERP Functional Officer / ERP Project Owner - MSM Group LLC - Mongolia

(2019-05 - 2024-05)

Led Business Central transformation initiatives across multiple group companies and business units.

• Successfully upgraded Microsoft Dynamics NAV 5.0 to Dynamics 365 Business Central with zero downtime, on schedule fully remote, within budget.
• Implemented enterprise-wide Business Central rollout across multiple companies.
• Designed scalable Finance, Supply Chain, Warehouse, and Service Management solutions.
• Established security, governance, documentation, and operational standards.
• Directed data migration, integrations, CRP, UAT, training, and post-go-live support.
• Initiated and implemented workflow automation and paperless business processes.
• Led the HRMS integration initiative connecting HR operations with Business Central.
• Managed project delivery, stakeholder engagement, governance reviews, and executive reporting.
• Directed UAT, change management, and adoption activities.

Business Functional Consultant – Infor M3 Sales & Logistics - Infor PSSC Inc. - Philippines

(2018-07 - 2019-04)

• Implemented Infor M3 Sales and Logistics solutions.
• Conducted process assessments, Fit-Gap analysis, training, and solution optimization.
• Delivered operational improvements across logistics and distribution functions.

Microsoft Dynamics NAV Functional Consultant / Project Lead - Various Clients

(2016-08 - 2018-06)

• Led Business Central/NAV implementation projects across Finance, Supply Chain, Warehouse, and Service Management.
• Conducted ERP audits, Fit-Gap analysis, functional design, CRP, and solution validation.
• Delivered data migration, UAT, reporting, training, and post-go-live support.
• Achieved up to 40% reduction in project and operational costs through process optimization.

Microsoft Dynamics NAV Consultant / ERP Project Owner - MSM Group LLC - Mongolia

(2011-10 - 2016-07)

Streamlined and standardized end-to-end business processes across Finance, Supply Chain, Sales, Warehouse, Service, Rental, and other operational departments using Microsoft Dynamics NAV.

• Integrated workflows across multiple departments and business units, improving data consistency, operational visibility, and cross-functional collaboration.
• Led enterprise-wide data cleansing, validation, and master data preparation for migration, ensuring high-quality migration of customers, vendors, items, chart of accounts, and opening balances into Dynamics NAV.
• Planned, organized, and facilitated Dynamics NAV user training for employees, managers, and executives across all departments and organizational levels.
• Developed comprehensive SOPs, user manuals, training materials, and implementation documentation to support knowledge transfer and future rollouts.
• Optimized Dynamics NAV configuration and business processes, increasing operational efficiency, user adoption, and system performance across the organization.
• Led successful Microsoft Dynamics NAV implementations and rollouts across multiple companies and business units, delivering full project lifecycle engagements.
• Developed a rapid deployment methodology that enabled new legal entities to go live in under one month per company.
• Designed and implemented a customized Rental Management solution, reducing implementation costs by 60% while improving rental operations and billing accuracy.
• Directed enterprise master data cleansing and migration activities, significantly improving data integrity and minimizing migration issues during go-live.
• Improved accounts receivable processes, contributing to the recovery of over USD 1 million in outstanding receivables.
• Led CRM optimization initiatives that generated more than USD 200,000 in operational savings through process improvement and workflow automation.

Microsoft Dynamics NAV Functional Consultant - Naviworld Thailand / Philippines

(2010-01 - 2011-12)

Microsoft Partner

Microsoft Dynamics NAV Functional Consultant - Data Book Pte Ltd - Singapore

(2007-01 - 2009-12)

Microsoft Partner / Presidents Club

Microsoft Dynamics NAV Functional Consultant - Raffles Solutions - Singapore

(2009-01 - 2010-12)

Microsoft Partner

Microsoft Dynamics NAV Functional Consultant - @ASP / Naviworld Philippines

(2005-01 - 2007-12)

Microsoft Partner

Corporate Trainer for CEMEX Philippines / IT Training Manager - Southeast Asia MIT Corporation - Philippines

(2001-01 - 2005-12)

Trained 500+ classes and supported digital productivity initiatives for one of the world's largest cement enterprise through nationwide internal Microsoft Office education

• Delivered enterprise-wide instructor-led training on Microsoft Word, Excel, PowerPoint, and Microsoft Project to employees across all CEMEX Philippine branches, including Directors, Senior Managers, and operational teams.
• Successfully completed 500+ professional training sessions, consistently achieving high participant engagement and business productivity outcomes.
• Awarded and completed 5+ consecutive training contracts based on excellent delivery performance, client satisfaction, and measurable training effectiveness.
• Designed and customized training curricula, learning materials, hands-on exercises, and competency assessments tailored to different business functions and skill levels.
• Partnered with HR, IT, and department heads to identify training needs, improve digital workplace capability, and standardize Microsoft Office best practices across the organization.

Computer Science Instructor - Various Universities & Colleges - Philippines

(1993-01 - 2000-12)

AMA Computer University, University of Perpetual Help Rizal (UPHR), TRACE Computer College

• Taught undergraduate and advanced Computer Science and Engineering courses, including C Programming, Pascal, Systems Analysis & Design, Computer Architecture, Database Systems, and Software Development.
• Delivered lecture and laboratory instruction for students from foundation to senior-year levels, emphasizing practical programming and systems design.
• Developed course materials, programming projects, and student assessments that strengthened technical and analytical competencies.
• Contributed to preparing future IT professionals through seven years of higher education teaching across multiple Philippine institutions.

Master of Arts - Computer Education - AMA Computer University (2000-01 - 2000-12)

Bachelor of Science - Computer Science - TRACE Computer College (1993-01 - 1993-12)