Louise Danielle Tan
Operations and Technical Support Specialist
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About
I am an IT graduate with experience in report analysis, technical support, QA testing, operations support, and digital marketing. Throughout my career, I have worked with data verification, application reviews, troubleshooting, quality assurance, and operational processes across different industries.
I enjoy detail-oriented work that requires accuracy, problem-solving, and process compliance. My background has helped me develop strong analytical, organizational, and communication skills, and I am always eager to learn new tools and improve existing processes.
Experience
Report Analyst and Email Support Specialist | TWO DOTS | 2024–2026
Reviewed and verified applicant financial and employment documents to assess income eligibility and ensure data accuracy based on property screening requirements.
Analyzed rental applications, requested missing documentation, and handled email and chat inquiries regarding application status, screening requirements, and supporting documents.
Maintained accurate records, followed screening guidelines and procedures, coordinated with internal teams, and escalated complex cases to ensure compliance and timely resolution.
Technical Support | AZPIRED | 2022–2024
Installed, configured, and supported Oracle OPERA systems for hotel clients.
Troubleshot technical issues, performed system testing, and assisted users with system-related concerns to ensure system stability and performance.
Provided post-implementation support and contributed to successful system deployments.
Digital Marketing | 96 GROUP | 2020–2021
Maintained and updated website content, including images, banners, blogs, and web pages using WordPress and CMS platforms.
Performed website updates, content management, and basic troubleshooting to ensure website functionality and content accuracy.
Supported digital marketing campaigns while helping maintain a consistent and engaging online presence.
Quality Assurance Tester | ALPHASYS | 2019–2020
Executed test cases and identified software defects, bugs, and usability issues.
Documented findings and collaborated with developers to resolve issues before release.
Contributed to product quality by ensuring applications met functional requirements and quality standards.
Education
Bachelor of Science in Information Technology - Misamis University
