Lovely Catunog
Customer-oriented professional with experience in branch operations, front office services, and product promotion
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About
Customer-oriented professional with experience in branch operations, front office services, and product promotion. Known for strong interpersonal skills, a positive attitude, and the ability to adapt quickly to new responsibilities.
Experience
Branch Assistant - Palawan Pawnshop Group
(2025-10 - 2026-06)
- Cashier/Pepp Operator. Processed PEPP transactions; Send money, receive, bills-payment, E-load, insurance. Strictly verified customer IDs and documentation in compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Balanced cash drawers daily and prepared precise end-of-day reports while delivering fast, courteous service.
Promodiser (Seasonal) - Gaisano Capital
(2024-11 - 2025-03)
- Responsible for in store product promotion. Maintained organized inventory displays and ensured optimal visual merchandising on the sales floor.
Front Office - Papierus Pensionne Hotel
(2024-02 - 2024-06)
- Managed guest check-ins, check-outs, and room reservations. Handled incoming calls, email communications, and walk-in guest concerns, ensuring prompt resolution. Accurately processed payment transactions and maintained daily front-desk logs.
On-the-Job Training - Grand Boracay Resort - Station 2, D'mall de Boracay, Aklan
(2022-06 - 2022-08)
Internship - Papierus Pensionne Hotel - Kalibo, Aklan
(2023-06 - 2023-07)
Education
Bachelor of Science - Hospitality Management - Northwestern Visayan Colleges (2022 - 2023)
General Academic Strand (GAS) - Central Visayan Institute of Aklan INC. (2017 - 2018)
Primary - Banga Elementary School (2012 - 2013)
