Service Desk Associate at UNISYS PHILIPPINES LTD. LLC (2025-04 – 2025-06)
- Provided technical and customer support to global clients, handling inquiries and troubleshooting IT-related issues via calls and ticketing systems.
- Logged and tracked incidents through service management tools (ServiceNow).
- Ensured timely escalation of incidents or concerns to Level 2 support or higher management for further resolutions.
- Completed intensive technical training on IT Service Management (ITSM), call handling procedures, ticketing tools, multitasking under pressure, and remote troubleshooting through live simulations.
Indie Game Developer (Independent Developer) at PIX STUDIOS (2022-09 – Present)
- Designs and programs 2D and 3D games using the Unity Engine and C#.
- Creates original pixel and vector art assets using Aseprite and Adobe Photoshop.
- Develops narrative-based visual novels using the Ren'Py engine.
- Applied project management tools like Notion and Discord to organize tasks, track milestones, and collaborate on feedback.
- Continuously tested and refined gameplay mechanics to enhance player experience and performance.
- Developed total of 7 games – 3 published and 4 in prototype stage.
IT Intern at WE FIX IT MAHANAIM COMPUTER REPAIR SERVICES (2024-02 – 2024-04)
- Diagnosed and repaired computer systems, resolving hardware and software issues efficiently.
- Installed, formatted, and configured SSDs/HDDs, ensuring proper setup and data storage for clients.
- Performed hardware services, including installation and replacement of computer components.
- Assisted customers with technical concerns and complaints, providing solutions and ensuring satisfaction.
- Managed inventory and monitored equipment, maintaining accurate records of parts and tools.
- Coordinated with the printer technical department to endorse and escalate broken units for timely repair.
