Lyn Miguel

To be part of a progressive organization where I can gain further knowledge and experience that will enhance my skills, to be productive for the company's development.

Retail Store Specialist at Globe Telecom - Quaerito Qualitas Inc.

(2018-03)

• Handling bill complaints and Bill Inquiries.
• Replacing lost sim cards and defective sim cards for postpaid and prepaid subscribers.
• Creating cases for technical report/s.
• Processing of Termination Requests.
• Processing of Refund for overpayment account/s.
• Assisting basic trouble shooting for Home Prepaid Wi-Fi and Mobile Phones.
• Assisting First Time Application, Additional Line and Renewal of account/s.
• Encoding and Processing First Time Application, Additional Line, and Renewal for Consumer and Business.
• Creating Job Order and Encoding for Broadband Installation both for Consumer and Business.
• Verifying Postpaid Application and Renewal both for Consumer and Business.
• Monitoring of Mobile Activation and Broadband Installation.
• Transmitting of Documents to backend support.
• Handles callout for incomplete documents.
• System Checking for unpaid account/s.
• Creating Job Order for Transfer of Location.
• Receiving of payment both cash and checks.
• Loading of Prepaid sim card and Home Prepaid Wi-fi
• Assisting Sim Card Registration.
• Releasing of First Time Application, Additional Line and Renewal.
• Preparing Deposit Slip for Bank Pick-up.

Treasury Analyst at FPG Insurance Co., Inc. - Topserve Manpower Solutions Inc.

(2016-04 - 2017-12)

• Tagging of payment for new policies, beyond credit term, cancelled policies, and with special remittance schedule.
• Receiving of payment/s both cash and check/s
• Daily Bank Deposit/s such as cash and checks
• Issuance of official receipts, GA and PR for cash, dated check and PDC's.
• Updating PR monitoring
• Making remittance schedules for various policies with dated checks and postdated checks
• Manual monitoring for PDC's
• Warehousing of PDC's
• Sending Transmittal letters for bounced checks, account closed, Insufficient fund.
• Sending transmittal letters for pulled out check/s.
• Requesting of check pull out to head office thru email.
• Requesting holding of check deposit/s for PDC's only
• Sending emails to client/s and brokers regarding status of the policies
• Assisting walk-in clients and agents
• Check and Cash pick-up collection/s.
• Making Daily Collection Report
• Making Daily Collection Balance
• Receiving phone inquiries inbound and outbound calls.
• Sending official receipts to clients or agents
• Follow up commission over the phone.
• Sending check commissions to brokers
• Follow up check replacement/s.
• Sending rejected checks (with alterations, insertions, erasures, old check format, wrong payee, wrong amount in words or other discrepancies on checks)
• Sending emails to agents for bounced checks.
• Follow up payment collection/s to agents.
• Sending payment verification to agents thru email and phone calls
• Sending payment status to agents thru email and phone calls
• Sending feedback to claims department or under writer for paid and unpaid policies.
• Transferring of calls to appointed underwriters.
• Computation of net remittance, commission base, gross premium
• Requesting for booking and net rating of policies to designated underwriters.
• Requesting for the reinstatement for the cancelled policies
• Assisting another client from the other branch
• Other email Inquiries
• Sending of official receipts to clients and agents

Senior Analyst - Digitel Mobile Philippines Inc. (Sun Cellular)

(2011-08 - 2015-12)

Hardcore and Support Group: February 1, 2013-December 4, 2015.

• Inbound and Outbound calls
• Handles 121-150 past dues.
• Handles payment negotiations for hardcore accounts.
• Handles reconnection for the sufficient payment/s for hardcore and recovery group.
• Processing of termination for the sufficient payment/s for hardcore and recovery group
• Manually computing the unbilled MSF for hardcore accounts
• Answering all the inquiries thru email for Hardcore and Recovery account/s
• Processing of credit adjustment and debit adjustment
• Handles disputes.
• Handles complaints from the subscribers, call center and sun shops.
• Assisting the sun shops and call center for their inquiries thru calls, texts and emails
• Endorsing other complaints to concern group.
• Assisting the walk-in subscribers
• Endorsing account/s to other bucket/s such as ovl, frontend and law firms

Senior Analyst - P10k - Digitel Mobile Philippines Inc. (Sun Cellular)

(2012-02 - 2013-03)

• Inbound and Outbound Calls
• Handles 121-150 past dues.
• Handles payment negotiations.
• Handles reconnection for the sufficient payment/s.
• Processing of termination for the sufficient payment/s
• Sending final demand letters for the broken PTP's
• Answering all the inquiries from the subscribers and sun shops thru email
• Requesting for the posting of adjustment, debit adjustments and reversals
• Endorsing all the broken PTP's to collection agency
• Daily Quota

Collection Analyst at Sun Cellular - Topserve Manpower Solutions Inc.

(2011-01 - 2011-07)

Midrange Account: January 31, 2011-January 31, 2012

• Handles 91-120 past dues.
• Inbound and Outbound Calls
• Handles reconnections and terminations.
• Computing the unbilled MSF for TD'ed accounts
• Processing of termination
• Sending demand letters for the broken PTP's
• Answering emails for inquiries from the subscribers and sun shops
• Requesting for posting of reversals and adjustments
• Handles issuance of redirection for over limit usages and roaming usages

BS - Information Management - Pasig Catholic College (2005 - 2009)

Associate - Computer Technology - Pasig Catholic College (2002 - 2004)

Pateros Catholic School (1998 - 2002)

Colegio Del Buen Consejo (1992 - 1998)