Retail Store Specialist at Globe Telecom - Quaerito Qualitas Inc.
(2018-03)
- Handling bill complaints and Bill Inquiries.
- Replacing lost sim cards and defective sim cards for postpaid and prepaid subscribers.
- Creating cases for technical report/s.
- Processing of Termination Requests.
- Processing of Refund for overpayment account/s.
- Assisting basic trouble shooting for Home Prepaid Wi-Fi and Mobile Phones.
- Assisting First Time Application, Additional Line and Renewal of account/s.
- Encoding and Processing First Time Application, Additional Line, and Renewal for Consumer and Business.
- Creating Job Order and Encoding for Broadband Installation both for Consumer and Business.
- Verifying Postpaid Application and Renewal both for Consumer and Business.
- Monitoring of Mobile Activation and Broadband Installation.
- Transmitting of Documents to backend support.
- Handles callout for incomplete documents.
- System Checking for unpaid account/s.
- Creating Job Order for Transfer of Location.
- Receiving of payment both cash and checks.
- Loading of Prepaid sim card and Home Prepaid Wi-fi
- Assisting Sim Card Registration.
- Releasing of First Time Application, Additional Line and Renewal.
- Preparing Deposit Slip for Bank Pick-up.
Treasury Analyst at FPG Insurance Co., Inc. - Topserve Manpower Solutions Inc.
(2016-04 - 2017-12)
- Tagging of payment for new policies, beyond credit term, cancelled policies, and with special remittance schedule.
- Receiving of payment/s both cash and check/s
- Daily Bank Deposit/s such as cash and checks
- Issuance of official receipts, GA and PR for cash, dated check and PDC's.
- Updating PR monitoring
- Making remittance schedules for various policies with dated checks and postdated checks
- Manual monitoring for PDC's
- Warehousing of PDC's
- Sending Transmittal letters for bounced checks, account closed, Insufficient fund.
- Sending transmittal letters for pulled out check/s.
- Requesting of check pull out to head office thru email.
- Requesting holding of check deposit/s for PDC's only
- Sending emails to client/s and brokers regarding status of the policies
- Assisting walk-in clients and agents
- Check and Cash pick-up collection/s.
- Making Daily Collection Report
- Making Daily Collection Balance
- Receiving phone inquiries inbound and outbound calls.
- Sending official receipts to clients or agents
- Follow up commission over the phone.
- Sending check commissions to brokers
- Follow up check replacement/s.
- Sending rejected checks (with alterations, insertions, erasures, old check format, wrong payee, wrong amount in words or other discrepancies on checks)
- Sending emails to agents for bounced checks.
- Follow up payment collection/s to agents.
- Sending payment verification to agents thru email and phone calls
- Sending payment status to agents thru email and phone calls
- Sending feedback to claims department or under writer for paid and unpaid policies.
- Transferring of calls to appointed underwriters.
- Computation of net remittance, commission base, gross premium
- Requesting for booking and net rating of policies to designated underwriters.
- Requesting for the reinstatement for the cancelled policies
- Assisting another client from the other branch
- Other email Inquiries
- Sending of official receipts to clients and agents
Senior Analyst - Digitel Mobile Philippines Inc. (Sun Cellular)
(2011-08 - 2015-12)
Hardcore and Support Group: February 1, 2013-December 4, 2015.
- Inbound and Outbound calls
- Handles 121-150 past dues.
- Handles payment negotiations for hardcore accounts.
- Handles reconnection for the sufficient payment/s for hardcore and recovery group.
- Processing of termination for the sufficient payment/s for hardcore and recovery group
- Manually computing the unbilled MSF for hardcore accounts
- Answering all the inquiries thru email for Hardcore and Recovery account/s
- Processing of credit adjustment and debit adjustment
- Handles disputes.
- Handles complaints from the subscribers, call center and sun shops.
- Assisting the sun shops and call center for their inquiries thru calls, texts and emails
- Endorsing other complaints to concern group.
- Assisting the walk-in subscribers
- Endorsing account/s to other bucket/s such as ovl, frontend and law firms
Senior Analyst - P10k - Digitel Mobile Philippines Inc. (Sun Cellular)
(2012-02 - 2013-03)
- Inbound and Outbound Calls
- Handles 121-150 past dues.
- Handles payment negotiations.
- Handles reconnection for the sufficient payment/s.
- Processing of termination for the sufficient payment/s
- Sending final demand letters for the broken PTP's
- Answering all the inquiries from the subscribers and sun shops thru email
- Requesting for the posting of adjustment, debit adjustments and reversals
- Endorsing all the broken PTP's to collection agency
- Daily Quota
Collection Analyst at Sun Cellular - Topserve Manpower Solutions Inc.
(2011-01 - 2011-07)
Midrange Account: January 31, 2011-January 31, 2012
- Handles 91-120 past dues.
- Inbound and Outbound Calls
- Handles reconnections and terminations.
- Computing the unbilled MSF for TD'ed accounts
- Processing of termination
- Sending demand letters for the broken PTP's
- Answering emails for inquiries from the subscribers and sun shops
- Requesting for posting of reversals and adjustments
- Handles issuance of redirection for over limit usages and roaming usages
