M Gulzar

Dedicated Lead Management and Content Specialist bringing 3+ years of experience supporting global tech leaders in client-facing environments. Combines expertise in operational efficiency, content localization, and lead management to boost revenue and ensure total project compliance.

Senior Process Executive - Urdu at Cognizant (2024-02 – 2026- 05)

YouTube, Google

• Client Communication & Needs Assessment: Partnered directly with stakeholders to understand project requirements, communicate key updates, relay instructions to cross-functional teams, and ensure seamless delivery from end to end.
• Lead Management: Identified and qualified potential leads following strict client criteria and guidelines. Gathered and organized essential information for leads using diverse sources, ensuring accuracy.
• Content & Design: Produced targeted newsletters and industry-specific presentation slides/decks, aligning visual design with professional messaging.
• Online Workshop Facilitation: Coordinated end-to-end delivery of virtual workshops, managing all pre-event logistics and live moderation.
• Translation & Localization: Translated, localized, and reviewed content for global markets, ensuring cultural nuance and accurate alignment with regional client guidelines.

CSR voice, Sales - English at Concentrix (2023-07 – 2024-01)

• Managed inbound calls across sales, billing, and technical departments, providing a one-stop resolution for complex customer needs.
• Drove growth through consultative upselling of products and services while utilizing de-escalation techniques to retain at-risk accounts.

Transcriber - Urdu at Appen (2022-07 – 2023-06)

Google

• AI Data Annotation & Linguistic Compliance: Transcribed Urdu audio-to-text, ensuring strict adherence to complex guidelines to train and improve AI models while conducting systematic QA rechecks to maintain high data accuracy.
• Guideline Design & Implementation: Collaborated with cross-functional teams to identify process improvements, co-designing new operational guidelines before clearly explaining and rolling out these changes to the wider team to ensure seamless implementation.

Bachelors in Botany – University of Gujrat (2017-09 – 2021-07)