Ma. Paula Jean Roque

Determined, trustworthy and hardworking. These are the three words and qualities that best describes me. Hi! My name is Paula Roque, you can call me Pau for short. An English teacher by profession but a healthcare advocate by heart.

I graduated Bachelor in Secondary Education major in English at Bulacan State University. I worked in different industries after I graduated in 2014. I worked in schools, retails and BPO industry. In my most recent job, it was in the BPO industry under a healthcare account in dental as a customer service advocate for providers and already cross-skilled to member services line in dental insurance account in a work at home set-up for 2 years.

I am familiar with dental codes, procedures and terminologies. I always prioritize confidentiality of the clients’ profile and addressing the clients’ concerns. With the intensive training as a healthcare advocate, I have learned to become excellent in phone interaction plus the skills in navigating the system and tools.

I believe I can use all these experiences to become a great Dental Healthcare Virtual Assistant.