Mae Angela Delfin
Versatile and hardworking professional with strong leadership, customer service, and critical thinking skills
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About
Versatile and hardworking professional with strong leadership, customer service, and critical thinking skills. Skilled in marketing, revenue growth, project development, and capacity building coordination, with proven ability to manage multiple tasks and deliver results in diverse environments. Excellent communication abilities, technical writing expertise, and combined with a high sense of responsibility and self-motivation.
Dedicated to helping others, resolving challenges, and contributing to organizational success across global settings.
Experience
Customer Service Representative - Accenture Inc. - Aviva (formerly AIG Life Limited)
(2024-04)
- Assisted clients with life insurance inquiries, claims processing, and account management.
- Delivered excellent customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Provided guidance on insurance products, benefits, and financial solutions tailored to customer needs.
- Supported compliance and risk management by monitoring documentation and ensuring adherence to company policies and industry regulations.
- Collaborated with internal teams to escalate and resolve complex cases efficiently.
- Maintained accurate records of transactions, claims, and customer interactions for reporting and auditing purposes.
- Contributed to revenue growth by promoting Aviva's insurance products and educating clients on additional services.
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced financial environment.
Sales and Revenue Officer - AMA Computer College – Iloilo City Campus - Iloilo City
(2023-08 - 2024-02)
- Directed sales strategies to boost enrollment and financial performance.
- Oversaw marketing campaigns and outreach to strengthen brand presence.
- Managed financial reporting, revenue tracking, and budget planning.
- Supervised academic and administrative operations, including faculty and student services.
- Coordinated training programs to enhance staff performance.
- Ensured smooth daily operations and implemented policies.
- Represented the institution in external meetings and partnerships.
- Balanced academic excellence with business objectives.
Customer Care Professional - Hinduja Global Solutions - American Express
(2021-11 - 2023-02)
- Assisted cardmembers with account inquiries, billing issues, and payment processing through American Express systems.
- Delivered excellent customer service by resolving disputes, handling transactions, and ensuring client satisfaction.
- Provided guidance on credit card features, rewards programs, and financial products to enhance customer experience.
- Supported fraud prevention and compliance by monitoring accounts and assisting with security verification.
- Collaborated with internal teams to escalate and resolve complex cases efficiently.
- Maintained accurate records of customer interactions, transactions, and reporting for compliance and performance tracking.
- Promoted American Express services by educating customers on benefits, loyalty programs, and additional offerings.
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced financial environment.
Paypal Customer Service Consultant - ePerformax Contact Center
(2018-11 - 2019-07)
- Assisted customers with online payment transactions, account management, and troubleshooting issues related to PayPal services.
- Delivered excellent customer service by resolving inquiries, disputes, and technical problems in a timely manner.
- Supported fraud prevention and security protocols by monitoring suspicious activity and guiding users through verification processes.
- Provided clear communication and guidance to clients regarding digital payment solutions, policies, and best practices.
- Collaborated with internal teams to escalate and resolve complex cases, ensuring customer satisfaction.
- Maintained accurate records of transactions, disputes, and resolutions for compliance and reporting purposes.
- Contributed to revenue growth by promoting PayPal's services and educating customers on additional features.
- Demonstrated strong problem-solving, multitasking, and technical skills in a fast-paced financial technology environment.
Expedia Customer Service Representative - Teleperformance Center
(2017-03 - 2018-06)
- Assisted customers with booking flights, hotels, vacation packages, and car rentals through Expedia's platform.
- Delivered excellent customer service by resolving inquiries, handling cancellations, and ensuring smooth travel experiences.
- Provided personalized travel recommendations based on client preferences, budgets, and destinations.
- Supported revenue growth by upselling travel packages, insurance, and additional services.
- Coordinated with airlines, hotels, and service providers to confirm reservations and resolve discrepancies.
- Maintained accurate records of bookings, modifications, and reports for internal tracking.
- Collaborated with team members to meet performance targets and improve customer satisfaction.
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.
Education
Bachelor of Science - Business Administration Major in Human Resource Management - Capiz State University (2019 - 2023)
Secondary - Elizalde Academy (2011 - 2015)
Elementary - Pres. Roxas East Elementary School (2005 - 2011)
