Medical Virtual Assistant - Patient care coordinator (Pediatrics) - Portiva
(2025-11 - 2026-05)
- Delivered patient-centered service by coordinating care, scheduling appointments, and ensuring effective communication with patients, families, and healthcare providers.
- Managed patient intake by verifying demographic and insurance information, maintaining accurate electronic medical records (EMR), and supporting documentation requirements.
- Coordinated well-child, sick, follow-up, and specialty referral appointments while assisting families with medical records, forms, and school health documentation.
- Assisted patients with ongoing or complex healthcare needs to promote continuity of care and a positive patient experience.
- Supported the Compliance Team by maintaining accurate documentation, assisting with regulatory compliance initiatives, and ensuring adherence to organizational policies.
- Provided administrative and payroll support, including timesheet verification and payroll documentation, while managing multiple priorities.
Medical Virtual Assistant (Home Care- Scheduling Coordinator) - TRUE BLUE SOLUTIONS PHILIPPINES - 332 Brgy. Lugam, Malolos City, Bulacan
(2023-12 - 2025-09)
- Coordinated case staffing by matching healthcare support workers to client care needs, ensuring timely and appropriate coverage.
- Facilitated communication among clients, assessors, healthcare staff, and other stakeholders through phone, email, and virtual meetings to support efficient case management.
- Managed patient intake and case documentation by gathering, verifying, and maintaining accurate client information, records, and required documentation.
- Reviewed, processed, and maintained case management documents while generating reports to track case status, progress, and outcomes.
- Assisted and supported the Compliance Team by maintaining regulatory documentation, ensuring adherence to organizational policies, and supporting audit and compliance activities.
- Supported payroll and administrative operations by verifying timesheets, maintaining payroll documentation, and collaborating with cross-functional teams to ensure operational efficiency and timely case resolution.
Customer Service Representative II - CARDINAL HEALTH INTERNATIONAL PHILIPPINES - 32nd St 7th Ave W City Center Bonifacio Global City, Taguig
(2021-07 - 2023-10)
- Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement and/ or other services.
- To ensure the correctness, accurate and valid information of the order form prior to data entry.
- To approve, return or reject the order form based on the given and analyzed validated data.
- Specializes in different Scripts like script U for urological supplies, O for Ostomy, Q for enteral nutrition, 4 for Incontinence, Y for Pleurex and C for Diabetic Supplies.
- Act as a Hold Edit flexer, responsible for the claimed, dropped, and billed medical supplies. Where we ensure the correctness and accuracy of the billed and not yet billed medical supplies, before data entry for proper dispositioning.
- Assist other departments such as Med Docs, with regards to their inquiry on different scripts, ensuring it is properly entered and disposition.
Administrative Officer - Dubai Medical Village - Villa 520A, Jumeirah 3, Dubai, UAE
(2019-02 - 2020-11)
- Answering telephone inquiries with regards to the services of the clinic and all other information about the company.
- Managing and organizing doctors and patients appointments.
- Confirmation of the appointments by calling through mobile or landline numbers.
- Cashiering and accepting payments by cash, card or transfer.
Receptionist/ Insurance Coordinator - Shiyas and Ifthikar Medical Center - Halwan Center Al Wasit Road, Sharjah, UAE
(2018-05 - 2019-01)
- Greet and assist patients in a professional and friendly manner, both in person and over the phone.
- Schedule, confirm, and coordinate patient appointments while maintaining provider calendars.
- Verify dental insurance eligibility, benefits, coverage limitations, and pre-authorizations.
- Submit and track insurance claims, appeals, and supporting documentation.
- Explain treatment estimates, insurance benefits, copayments, and financial responsibilities to patients.
- Collect patient payments and maintain accurate billing and payment records.
- Update and maintain patient demographics, insurance information, and electronic health records.
- Coordinate communication between patients, providers, and insurance companies to resolve claim and coverage issues.
- Manage incoming calls, emails, and patient inquiries regarding appointments, treatment plans, and insurance matters.
- Ensure compliance with HIPAA and clinic policies regarding patient confidentiality and record management.
- Assist with daily administrative tasks, including filing, scanning documents, and preparing reports.
Receptionist/ Insurance Coordinator - Dr. Ehab's Dental Clinic - Villa 181 B, Al Wasl Road, Jumeirah Dubai, UAE
(2016-02 - 2018-04)
- Greet and assist patients in a professional and friendly manner, both in person and over the phone.
- Schedule, confirm, and coordinate patient appointments while maintaining provider calendars.
- Verify dental insurance eligibility, benefits, coverage limitations, and pre-authorizations.
- Submit and track insurance claims, appeals, and supporting documentation.
- Explain treatment estimates, insurance benefits, copayments, and financial responsibilities to patients.
- Collect patient payments and maintain accurate billing and payment records.
- Update and maintain patient demographics, insurance information, and electronic health records.
- Coordinate communication between patients, providers, and insurance companies to resolve claim and coverage issues.
- Manage incoming calls, emails, and patient inquiries regarding appointments, treatment plans, and insurance matters.
- Ensure compliance with HIPAA and clinic policies regarding patient confidentiality and record management.
- Assist with daily administrative tasks, including filing, scanning documents, and preparing reports.
Senior Sales Associate/ Cashier - Apparel LLC/ Bench brand and R&B brand - Jebel Ali, Dubai, United Arab Emirates
(2013-12 - 2016-01)
- Ensures overall smooth operation of the store.
- Mindful of the store's sales, its achievement and the overall store sales performance.
- Ensures the quality and quantity of the inventory and stocks on hand.
- Strategic planning and studying of the store's overall profile, and understanding the market profile.
- Visual display should be maintained for store's and department's image.
- Ensures complete manpower and other resources for the operation.
Selling Department Supervisor - Ladies Fashion Management Corporation - MSG Baliwag - SM City Baliwag Brgy. Pagala DRT Hi-way Baliwag Bulacan
(2008-12 - 2013-12)
- Check and ensure the efficiency of the available manpower.
- Ensure all the items delivered are of good quality and complete quantity.
- Prepares memo and other clerical and administrative responsibilities.
- Orient newly hired employees and make necessary assignments to them and make their work schedules.
- Make weekly and monthly analysis of the sales performance of the department and sales comparison on other business units.
- Ensure that the department is all set and ready for the day's operation.
Management Trainee - Luscious GC Foods Inc Chowking - Km 32 NLEX Borol 2nd Balagtas Bulacan
(2007-11 - 2008-07)
- Maintains and organises the overall store operations.
- Managing the store's sales.
- Ensures the welfare of each of the staff. Proper scheduling and see to it that we have proper communication and observe if they responsibly do the assigned tasks and duties to them.
- Make sure that we seek, win and delight our customers.
- To consistently serve steaming hot delicious foods in 5 minutes or less, with a smile, in a clean looking and clean smelling store.
- Ensures quality and safety and observes standard procedure before, during and after serving to the customer.
- Minding all equipment being used for the store for smooth operation.
Nutrition Consultant - Abbott Philippines - 102 Edsa corner Madison St Mandaluyong City
(2004-09 - 2007-03)
- Achieve the goal set for Telemarketing and Field Marketing Activities.
- Inform, promote and convince potential clients regarding the benefits of the program.
- Ensure accuracy and completeness of all the information gathered from the potential clients and record these in the database system.
- Conducts activities like lay forum, blood sugar and blood pressure screening and do nutrition counseling.
- Computes an individualized diet plan for clients.
- Coordinates business transactions of the management.
- Manage team schedule regarding official business travel.
- Presents and prepares Power Point presentations based on the guidelines provided by the management and when required.
- Assists in creating, proof reading, and editing the campaign materials.
University Research Associate I - PhilRice- UPLB Foundation University Of The Philippines - Los Banos, Laguna
(2003-07 - 2003-11)
- Make a timely work plan prior to the field activity.
- Prepares and checks all the necessary materials, instruments, gadgets to be used.
- Conducts sensory evaluation to different places particularly in Laguna.
- Gathers and collates data from the field activity.
University Research Associate I - University of the Philippines - Los Baños, Laguna
(2002-09 - 2003-04)
- Makes a timetable for the food weighing schedules of the participants/subjects.
- Prepare and cook enough rice for everyone and follow standard procedures before, during and after cooking the rice.
- Weighs and records the food(s) before and after eating, of the participants who are scheduled for weighing.
- Computes the gathered data precisely before encoding it to the database.
- Encodes complete and quality data to the database.
