Manilyn Justo

Detail-oriented Virtual Assistant and Customer Support Specialist with 2+ years of experience providing exceptional customer service, administrative support, CRM management, email and chat support, data entry, internet research, calendar management, and document organization. Recognized as a Top Performer and a multiple-time Best in Quality awardee, with a strong focus on accuracy, efficiency, and client satisfaction.

Customer Service Associate - Skyro (Advanced Finance Solution Inc.)

(2024-06 - 2026-06)

• Delivered customer support via phone and chat while maintaining high customer satisfaction.
• Resolved billing, account, and service inquiries using CRM systems.
• Maintained accurate customer records and documentation.
• Consistently exceeded KPIs for quality, productivity, and response time.
• Awarded Best in Quality (Jan–Mar 2025 & Mar 2026).
• Recognized as Top Performer (Q1 2025).
• Collaborated with cross-functional teams to improve customer experience.

Bachelor of Arts - English - San Mateo Municipal College (2017-06 - 2021-05)