Patricia Panimdim

Results-oriented customer service professional with extensive experience in managing customer inquiries, solving problems, and enhancing client relationships through calls and chat support. Known for strong interpersonal skills, adaptability, and a commitment to delivering high-quality service.

Retention Specialist (MoonBrew, Ruggable) at Atidiv (2025-04 – 2026-06)

• Assisted customers with order-related concerns including tracking deliveries, returns, and exchanges, as well as processing refunds and dispute escalations via Shopify, Gorgias and Zendesk.
• Responded to general customer inquiries including product details, order status, and available promotions, while providing accurate guidance on discount eligibility and offers.
• Consistently maintained high customer satisfaction by delivering clear communication, personalized solutions, and strong product and policy expertise.
• Managed MoonBrew's social media customer interactions by responding to comments, direct messages, and inquiries, addressing concerns, and maintaining positive engagement with the brand's online community.

Advisor II, Blended Support (AIRBNB) at Concentrix (2024-05 – 2025-03)

• Provided high-level customer support for Airbnb guests and hosts, addressing inquiries related to bookings, cancellations, payments, and property details through chat support.
• Mediated communication between guests and hosts to resolve disputes, complaints, or misunderstandings, ensuring all parties were satisfied with the resolution.

Customer Service Representative (COMCAST, XFINITY) at VXI GLOBAL SOLUTIONS (2022-02 – 2024-04)

• Assisted customers with account management, billing inquiries, plan changes, and product upgrades, ensuring clear communication and efficient resolution.
• Diagnosed and resolved technical issues related to network connectivity, mobile services, and device malfunctions, escalating more complex issues as needed.

Bachelor of Science in Psychology – University of Mindanao (2022 – 2026)

Bachelor of Science in Engineering – University of Mindanao (2019 – 2021)

SHS in Science, Technology, Engineering, and Mathematics – Assumption College of Davao (2016 – 2018)

Junior High School – Francisco Bangoy National High School (2012 – 2016)

Primary School – Vicente Hizon Sr.

Elementary

School (2006 – 2012)