Manneth Madeja

Manage both incoming and outgoing communication Work with confidential patient information and document all interactions HIPAA compliance and insurance verification

Spanish Customer Account Specialist 2 - DEXCOM PHILIPPINES INC.

• Manage both incoming and outgoing communication
• Work with confidential patient information and document all interactions
• HIPAA compliance and insurance verification

Spanish Customer Care support - NCH CUSTOMER SUPPORT SERVICES (Entain Manila)

(2024-04 - 2025-02)

• Provide customer support thru chat, calls and email in English and Spanish
• Proper documentation of each contact

Spanish Customer Service representative - FOUNDEVER ASIA INC (formerly Sitel Group + Sykes Asia Inc)

(2020-03 - 2024-03)

Back up Spanish Quality Analyst

• Answer inbound calls in timely manner and make outbound calls when necessary
• Do proper call documentation to each call and process order when required
• As backup QA, monitor calls and evaluate agents using quality scorecard

Senior Pharmacy Technician - TAN TOCK SENG HOSPITAL - Singapore

(2012-01 - 2017-07)

• Work with multidisciplinary medical team for proper patient drug therapy
• Investigate patient complaints and suggest appropriate solutions
• Manage inventory, billing and refunds
• Train and evaluate new pharmacy technicians

Senior Pharmacist - THE MEDICAL CITY (Hospital) - Philippines

(2008-08 - 2011-12)

• Coordinate with doctors and nurses for proper patient drug management
• Suggest alternatives and do appropriate interventions
• Patient assessment for discharge

Ciclo Formativo de Grado Medio - Tecnico en Farmacia - Implika (2019)

Escuela Oficial de Idiomas (2018 - 2020)

Bachelor of Science - Pharmacy - University of Santo Tomas (2008)