Diego Hernandez

Hello, my name is Diego Hernandez and I am currently trying to quick start my career in the Philippines in the Customer Service Industry from the services in Australia, focusing on bilingual BPO/CSR. I am from Colombia and I have been doing as much as I can to improve my knowledge and skills and to gain some experience and exposure to that industry. I have completed different courses in IT and Project Management in Australia, and currently I am trying to obtain some CSR certifications that help me to gain more professional expertise.

Operations Supervisor / Shift Lead at BIC Consolidated (2022-11 – Present)

Operations Supervisor and Shift Lead responsible for customer service and team management

• Customer service role adapting strategies to improve client satisfaction
• Managing inventory, including stocking for day-to-day operations. Plus inventory forecasting
• Use of reporting system focused on time responses and business solutions
• Leading a team of 20+ employees during operation hours
• Providing training and compliance for workplace safety to experienced/new employees

Team Member at BIC Consolidated (2017-01 – 2022-11)

Team member providing cleaning services across hospitality, health and commercial sectors with customer service focus

• Complete essential cleaning services over the hospitality, health and commercial sectors.
• Customer service centered focus on providing better experiences
• Training and support about Work health safety procedures

Founder/Research Engineer at Aeromodelling Corp Colombia S.A.S (2014-09 – 2016-12)

Founder and Research Engineer specializing in aircraft design and manufacturing

• Design and manufacturing of aircrafts, especially UAV
• Development of propulsion and engine projects
• Design of aviation parts with CAD software
• Application of physical and mathematical concepts to engineering projects
• Management of critical electronic components

Advanced Diploma in Program Management – International House, Australia (2023-01 – 2023-12)

Diploma in Project Management – International House, Australia (2022-01 – 2022-12)

Certificate IV in Project Management Practice – International House, Australia (2021-01 – 2021-12)

Graduate Certificate in IT and Strategic Management – Danford College, Australia (2020-01 – 2020-12)

Advanced Diploma in Information Technology – AApoly, Australia (2019-01 – 2019-12)

Diploma in Information Technology – AApoly, Australia (2018-01 – 2018-12)

Bachelor in Engineering (Aeronautics) – Los Libertadores, Colombia (2010-01 – 2016-12)