Maria Myr Martinez

I am eager to leverage my motivation and customer-focused mindset to deliver exceptional service in a remote Customer Service Representative role. With a commitment to clear communication, problem-solving, and collaboration, I am prepared to meet and exceed client expectations while adapting to a fast-paced, remote work environment.

Highly motivated to secure a responsible career opportunity, seeking an entry – level position in Customer Service (Voice) and/or Customer Support (Live Chat/Email) where I can utilize my critical thinking and communication skills to provide support to the customers in need, and where I can learn and grom professionally while making a significant contribution to the success of the company.

Associate-CS Phone

Apr 2024 - Jan 2025 (10 months)

• Handling Inquiries & Appointments / Handling Inbound/Outbound Calls: Addressing customer questions regarding vaccination clinics, veterinary services, and scheduling appointments at Vetco locations. Managing queries regarding products, services, order status, or issues with Petco services.

 • Customer Support & Problem Solving: Addressing customer complaints, processing returns, and resolving issues to maintain a positive customer experience. 

• Documentation: Keeping accurate records of all customer interactions, phone calls, and transactions in the company system. 

• System Usage: Accessing databases to check inventory, verify customer accounts (such as Pals Rewards), or update customer records. 

• Collaboration: Working with local dispatch teams or in-clinic veterinary staff to ensure client needs are met.

• Bachelor of Secondary Education Major in Mathematics

Universidad de Santa Isabel de Naga

An undergraduate of the BSED Major in Mathematics (2019 - 2023)

• Completed High School (Year 12)

Universidad de Santa Isabel de Naga

Class of 2019

Academic Track: Humanities and Social Sciences