Maricar Arago
Workforce Mission control Analyst (Real-time Analyst, Canada Campaign)
Talent
Quezon provinceMember since August 9, 2026
Computer LiterateMicrosoft office (Excel, word, PowerPoint)HardworkingGood moral and communication skill
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Computer LiterateMicrosoft office (Excel, word, PowerPoint)HardworkingGood moral and communication skill
About
To acquire a competitive job that offers opportunities that will enhance my skills and gain knowledge, reinforce my intellect duties and responsibilities.
Experience
Workforce Mission control Analyst (Real-time Analyst, Canada Campaign) at Teleperformance (2020-03 – Present)
- Manage real time monitoring via available tools and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve.
- Execute workforce management functions such as staffing, real-time queue management, data and trend analysis.
- Implement work schedules and monitoring shift changes of agents in order to ensure that there is sufficient manpower deployed at a given shift schedule.
- Updating the workforce management system with holidays, absence, overtime, etc. Prepares reports and statistical data for internal and external Account Managers and Executives.
- Documentation and update of Account reports.
customer service representative (Hotel Reservation-Us account) at Teleperformance (2015-12)
- To assist the guest in making a reservation, modification, cancellation, hotel information and providing options.
- Inform the costumer to upcoming promotions.
Cashier at SM Department Store (Market Strategic Firm, Inc.) (2015-03 – 2015-07)
- Greet the costumers with smile and assist them.
- Provide customers the best service and make them satisfy.
- Inform the costumer to upcoming promotion that we offer and conduct.
Education
– STI College (2011 – 2015)
– LUCENA CITY NATIONAL HIGH SCHOOL (2007 – 2011)
– Elvira Razon Aranilla Elementary School (2001 – 2007)
Skills
Canada Campaign)
