Maricar Arago

To acquire a competitive job that offers opportunities that will enhance my skills and gain knowledge, reinforce my intellect duties and responsibilities.

Workforce Mission control Analyst (Real-time Analyst, Canada Campaign) at Teleperformance (2020-03 – Present)

• Manage real time monitoring via available tools and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve.
• Execute workforce management functions such as staffing, real-time queue management, data and trend analysis.
• Implement work schedules and monitoring shift changes of agents in order to ensure that there is sufficient manpower deployed at a given shift schedule.
• Updating the workforce management system with holidays, absence, overtime, etc. Prepares reports and statistical data for internal and external Account Managers and Executives.
• Documentation and update of Account reports.

customer service representative (Hotel Reservation-Us account) at Teleperformance (2015-12)

• To assist the guest in making a reservation, modification, cancellation, hotel information and providing options.
• Inform the costumer to upcoming promotions.

Cashier at SM Department Store (Market Strategic Firm, Inc.) (2015-03 – 2015-07)

• Greet the costumers with smile and assist them.
• Provide customers the best service and make them satisfy.
• Inform the costumer to upcoming promotion that we offer and conduct.

– STI College (2011 – 2015)

– LUCENA CITY NATIONAL HIGH SCHOOL (2007 – 2011)

– Elvira Razon Aranilla Elementary School (2001 – 2007)