Maricar Hernadez

Customer-focused Virtual Assistant and communication professional experienced in customer support, appointment setting, telephone interviewing, and online education. Strong communication and organization skills with the ability to handle inquiries, manage schedules, conduct structured calls, and maintain a professional customer experience in remote environments.

Appointment Setter at Oclinicals

• Handled outbound and/or inbound calls to connect with prospective clients and identify appointment opportunities.
• Scheduled appointments, confirmed details, and maintained accurate calendar information.
• Communicated professionally with prospects, answered basic questions, and helped ensure a smooth scheduling process.

Telephone Interviewer at Dynata Global

• Conducted telephone interviews using structured questionnaires and maintained a professional, neutral approach.
• Collected and recorded respondent information accurately while following established interview procedures.
• Built rapport with respondents, clarified questions when needed, and completed calls efficiently.

Virtual Assistant at Direct Client (2024-01 – Present)

• Responded to customer inquiries via email and chat.
• Managed schedules and organized workflows.
• Supported Airbnb and Booking.com operations.
• Created content using Canva and CapCut.

Online ESL Teacher at JP English (2023-01 – Present)

• Delivered one-on-one lessons to international students.
• Strengthened communication and problem-solving skills.
• Maintained high engagement and satisfaction.

Virtual Assistant Training

C1 Level in English Proficiency