Maricel Sison
CUSTOMER EXPERIENCE LEAD | SUBJECT MATTER EXPERT
Talent
Antipolo, RizalMember since May 30, 2026
·
Hire this person
Send a job offer directly to this candidate
About
Highly motivated and hard working, seeking to become an integral part of a growing company. Offering over 17 years of Healthcare experience with 16 years on leadership role, excellent multitasking abilities and monitoring progress to ensure goal attainment.
Experience
Customer Experience Lead | Subject Matter Expert - Alorica Teleservices Inc | Horizon BCBSNJ
(2021-05 - 2024-07)
- Ensures CSAT goals are exceeded
- Process improvement
- New hire visibility
- Coaching for results
Service Recovery Specialist Lead - Alorica Teleservices Inc | Humana
(2008-09 - 2021-05)
- Ensures CSAT goals are exceeded
- Process improvement
- New hire visibility
- Coaching for results
- Manage complaints from Customer Service to Executive Office
- Attend to supervisor/manager escalated calls
- Resolve onshore escalated requests
Customer Service Representative | Web Specialist - Alorica Teleservices Inc | Humana
(2007-12 - 2008-09)
- Verification of benefits
- Claims status/adjustments
- Authorization requirements/status
- Web inquiries
Education
Bachelor of Arts - Mass Communication - Polytechnic University of the Philippines (1990 - 1992)
