Mark Angelo Marquez
Customer Service Chat/Email Support for more than 6 years.
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About
Customer Service Representative with 6+ years of experience providing chat, email, and phone support for international accounts in the United States, Australia, and United Kingdom. Experienced in remote work environments using tools such as AWS, Zendesk, Slack, and Gmail. Proven ability to resolve customer concerns, manage multiple conversations, and maintain high customer satisfaction in fast-paced settings.
Experience
Customer Phone Support Representative at LawnStarter (2026-02 – Present)
Provide phone support to customers, addressing service inquiries and concerns.
- Provide phone support to customers, addressing service inquiries and concerns.
- Assist customers with scheduling and service-related requests.
- Resolve customer issues efficiently while maintaining professionalism.
- Collaborate with team members using remote communication tools.
Customer Support Representative (Chat & Email) at TaskUs Philippines – Deliveroo UK (2021-01 – 2024-12)
Provided chat and email support to customers, riders, and restaurants.
- Provided chat and email support to customers, riders, and restaurants.
- Handled complaints, escalations, and order tracking requests.
- Coordinated with stakeholders to resolve delivery issues.
- Managed multiple customer interactions while maintaining accuracy.
Customer Service Representative (Chat & Email) at Concentrix Philippines – Transurban Australia (2017-01 – 2019-12)
Assisted customers with toll account management and billing inquiries.
- Assisted customers with toll account management and billing inquiries.
- Provided clear solutions to customer questions and concerns.
- Resolved complaints and guided customers through account processes.
Seller Support Associate at Concentrix Philippines – Amazon US (2016-01 – 2017-12)
Supported sellers by resolving account and platform-related concerns.
- Supported sellers by resolving account and platform-related concerns.
- Managed feedback and claims to maintain strong seller ratings.
- Provided troubleshooting and policy guidance.
Education
Secondary Education – Siena College of Taytay (2003-01 – 2008-12)
Primary Education – Felix M. San Victores Elementary School (1997-01 – 2003-12)
