Mark Anthony Bernal

Motivated professional with experience in sales, account management, and customer relations seeking to contribute to a dynamic organization by leveraging strong communication, CRM, and negotiation skills to drive client satisfaction and business growth.

Sales Account Manager at Albion Business Formation (2026-01 – Present)

• Manage the full client lifecycle from lead qualification to post-onboarding support, helping clients with UK company formation, corporate services, and compliance requirements. Handle client consultations, explain service processes, coordinate onboarding documentation, maintain relationships, and support business growth through effective sales and account management.

Account Manager & Payroll Coordinator at The PEGroup (2025-03 – 2026-05)

• Manage a portfolio of clients by delivering tailored payroll solutions and exceptional support. Act as the primary liaison for onboarding, training, and ongoing service, ensuring client satisfaction and compliance. Collaborate across departments to resolve issues, streamline payroll processes, and identify opportunities for growth. Focused on building long-term partnerships and enhancing the client experience.

Inside Sales Executive - Health & Wellness at Nooro (2024-03 – 2025-03)

• Provide protocol reviews for patients regarding recent purchases of massagers and supplements, ensuring effective product use. Handle consultative sales tailored to each patient's needs and manage the end-to-end sales process from initial consultation and product recommendation to order fulfillment and after-sales support.

Business Development Specialist - Virtual Assistant Services at Spinwheel Consulting (2024-01 – 2024-03)

• Conducted outbound prospecting through calls, emails, and social media to promote virtual assistant services to small businesses, entrepreneurs, and corporate clients.
• Identified potential customers, understood their pain points, and educated them on the benefits and value of virtual assistants in enhancing productivity and reducing operational costs.

Multiple Roles in Customer Service, Sales, Account Management, and Client Support at BPO Professional (2016 – 2024)

BPO professional with 8+ years of experience in customer service, sales, account management, and client support across telecommunications, HVAC services, healthcare, e-commerce, and food delivery industries. Experienced in handling customer inquiries, outbound sales, merchant acquisition, scheduling, insurance verification, documentation review, and client relationship management. Skilled in delivering excellent customer experiences, resolving concerns, and supporting business operations through effective communication, problem-solving, and process management.

Secondary Education in Old Curriculum – Tandang Sora National High School (2011 – 2015)