Mark Christian Gito
Former Assistant Operations Manager
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About
I'm a tech-savvy and adaptable IT graduate with a passion for support, systems, and Continuous learning. With hands-on experimentation as an Assistant Operations Manager, Customer Service Officer, and Virtual Assistant, I've developed strong skills in CRM tools (Salesforce, HubSpot), technical troubleshooting, data entry, and administrative operations.@@I'm current expanding my knowledge in app development, Java, and Data Structures & Algorithms (DSA) to stretch my foundation in backend and automation poles.@@I thrive in remote, task-oriented environments and enjoy solving problems, streamlining workflows, and suppressing both teams and customers. Whether it's improving internal pressures, Managing data, or learning a new tech stack, I'm allways ready to grow.
Experience
Assistant Operations Manager (Virtual Assistant)
Confidential E-Commerce Company – Remote
October 2023 – February 2025
● Assisted day-to-day operations and administrative workflows in a remote setting.
● Conducted financial and sales data analysis to support strategic decisions.
● Maintained CRM system records and configured campaigns and promotions.
● Generated daily sales reports and performance dashboards.
● Collaborated with cross-functional teams to increase productivity and efficiency.
Customer Service Officer
Mobile Care Services – Power Mac Center – Quezon City, Philippines
June 2022 – September 2023
● Delivered customer support for Apple device troubleshooting and repair services.
● Managed scheduling, turnaround times, and device status updates via email and calls.
● Collected and secured customer information and performed device inspections.
● Facilitated inbound/outbound communications and coordinated repair logistics.
Education
Bachelor of Science in Information Technology Major in Infrastructure
Quezon City University - Metro Manila, Philippines
