Mark Daniel Bacoy

IT support technician with a BS in Information Technology and hands-on experience in end-user support, Microsoft 365 administration, network configuration, and system troubleshooting.

Background spans remote technical support for business clients and an infrastructure-focused internship covering Windows Server, Linux, and network services. Comfortable working directly with non-technical end users, documenting recurring issues, and adapting quickly to new support platforms and remote tools.

Technical Support Specialist (Remote) - Doneverse - Remote

(2025-01 - 2026-01)

• Provided direct remote technical support to business clients: software installation, system configuration, account setup, and troubleshooting.
• Managed Microsoft 365 user accounts, Outlook groups, folder permissions, and access control settings for client teams.
• Diagnosed and resolved login issues, application access problems, and recurring user-side technical concerns.
• Configured domains, DNS records, and business application settings as part of client onboarding.
• Delivered technical walkthroughs and onboarding sessions to non-technical users; wrote SOPs and knowledge-base documentation to reduce repeat questions.

IT Intern - Network & Technical Support - Ourtech IT Solutions

(2024-01 - 2025-01)

• Configured and maintained Windows Server 2016 and Ubuntu Linux environments, including DHCP, DNS, and firewall services.
• Troubleshooting network connectivity and infrastructure issues across mixed Windows/Linux environments.
• Supported backend operations and data synchronization for the DTI FILEKEEPER application using Google Firebase.
• Authored SOPs and user guides for recurring support procedures, used by the team for faster issue resolution.
• Delivered onboarding sessions and technical walkthroughs to non-technical users.

Bachelor of Science - Information Technology - Central Luzon State University (CLSU) (2025-01)