Mark Esguerra

4 years of eperience in Procurement Operations/Contracts Management

5 years experience in Business Process Outsourcing (more than 5 years of which were served in a leadership capacity)

WORK EXPERIENCE

ACCENTURE INC.

CONTRACTS SPECIALIST (March 2023 to June 2025)

• Contract Drafting/Review (e.g. MSAs/SOWs)
• Assist in contract execution
• Review/Draft Amendments
• Review/address contract inquiries
• Monitor Contract Milestones
• Documents Management

SENATE OF THE PHILIPPINES

LEGISLATIVE OFFICER, SENATE COMMITTEE ON AGRICULTURE AND FOOD-OFFICE OF SEN. CYNTHIA A. VILLAR (May 2019 to March 2020 – April 2021 to December 2021)

• Monitor and Review all incoming official correspondence to ensure that all items are addressed in a timely manner
• Research, provide recommendations and draft all outgoing correspondence
• Data analysis and research
• Answer inquiries on legislations, resolutions and bills
• Serves as point of contact for field officers to ensure proper implementation of projects/programs

PONTOON PHILIPPINES INC.

SUPPLIER MANAGEMENT OFFICE AND CONTRACTS ADMINISTRATION LEAD (July 2018-March 2019)

• Monitor the daily output of the team and ensure individual and team targets are achieved
• Review team’s performance and provide developmental feedback to team members
• Performance appraisals
• Quality reviews
• Mentor new members of the team
• Collaborates with Team Members to meet all Key Performance Measures (KPMs) as set by the senior management.
• Fosters and maintains good client service relationship
• Facilitates weekly conference calls with client teams to provide updates and/or come up with resolutions on key issues that affect production and quality.
• Acts as single point of contact on follow-up items, and/or resolution of outstanding requests and escalated items
• Collects and consolidates escalated team issues that remain unaddressed
• Supplier information management
• Contracts review and audit

CHEVRON HOLDINGS INC.

PROCUREMENT SPECIALIST – BUYING (May 2017-December 2017)

• Handle procurement process from Purchase Requisition to Purchase Order and handle correspondence concerning the shipment until the materials are delivered to the end destination
• Ensure procurement activities comply with local law and company policies
• Develop sourcing package, analyze bids, negotiate with suppliers and recommend award
• Work with customers and suppliers to resolve technical, commercial and contracting issues
• Resolve and respond consistently to daily operational issues and procurement related problems
• Monitor supplier performance to meet company requirements
• Provide pricing and availability information on a wide range of products to customers upon request

KEPCO ILIJAN CORPORATION

CONTRACTS MANAGEMENT OFFICER (March 2016-April 2017)

• Manage existing active contracts and management of contract renewal activities
• Procurement of materials/services (review of requisitions, bidding management activities, bid evaluation, contract negotiation, PO/Contract issuance and supplier invoice management)
• Contracts Review/Drafting
• Management of Insurance Claims
• Logistics
• Supply Chain Management
• Maintain relationship with suppliers and contractors

REMOTE STAFF INC

STAFFING CONSULTANT (April 2015-December 2015)

• Determine client staffing requirements and sourcing of manpower
• Coordinate with recruitment team for candidate sourcing
• Screening of candidates
• Manage agreements between client and company
• Manage agreements between subcontractor and company
• Maintain client relations/Accounts Management
• Management of subcontractors
• Management of client billing
• Staff payroll management
• Business Development
• Staff Performance Management

WNS (December 2009– August 2010)

TEAM MANAGER

• Responds to escalated telephone inquiries and complaints
• Communicates appropriate options for resolution in a timely manner.
• Provides functional guidance, training and assistance to lower level staff.
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
• Prepares standard reports to track workload, response time and quality of input.
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
• Understand complaints / identify root causes and build processes to deliver ultimate customer satisfaction.
• Analyze Performance of the Unit and provide Solutions to improve and support execution.
• Recommending innovative suggestions on incentive programs to motivate floor staff
• Actively pursuing a team environment focused on the achievement of the project's high quality standards and high performance goals.
• Assists Operations Manager in seeking opportunities to grow the business for WNS and for the client

ACCENTURE, INC – BPO MANILA (Project ALPHA, March 2008 – December 2009)

Team Leader/Supervisor – Level D (Accounts Receivable/Financial Audit)

• Monitor the daily output of the team
• Ensure individual and team service levels are achieved
• Provide developmental feedback to team members
• Create/modify performance appraisals
• Provide backup to the team in cases of unplanned/planned absences
• Inspect processing analyst output to ensure accuracy
• Mentor new members of the team
• Collaborates with the Team Lead of the same Site to meet all Key Performance Measures (KPMs) for the Site as set by the Site Manager &/or by senior management.
• Fosters and maintains good client service relationship
• Facilitates weekly conference calls between Manila and onshore teams (client and Accenture team) to provide updates and/or come up with resolutions on key issues that affect production and quality.
• Acts as single point of contact of onshore counterpart on follow-up items, and/or resolution of outstanding requests and escalated items
• Collects and consolidates escalated team issues that remain unaddressed (e.g., technology, target cases, pending onshore requests and escalation) for escalation to the onshore manager (client) and/or to the Site Manager as appropriate
• Handles capacity and work schedule planning for the team within budget as set by the Site Manager
• Assists Site Manager in seeking opportunities to grow the business for Accenture and for the client

SUTHERLAND GLOBAL SERVICES (May 2005 – February 2008)

Program Supervisor – Billing (Telecommunications Account, October 2007 – February 2008)

• Build, coach, mentor and direct a team of employees into a highly responsive team that meets the required performance standards.
• Review and communicate daily performance, quality, and attendance reports at the individual and team levels.
• Review and maintain quality standards and targets of the team
• Regularly review and ensure that team members follow procedures, process flows and guidelines.
• Meet weekly with each team member to review goal accomplishments and set weekly goals for improvement standards or as needed.
• Develop and communicate action plans for individuals based on performance. Set specific objectives for each employee that includes performance improvement, training, and developmental goals weekly and monthly.
• Ensure that the team is adequately prepared for upcoming workflow, systems and/or procedural changes.
• Contribute to the implementation of workflow process improvements.
• Identify and communicate system and facilities issues according to published escalation guidelines.
• Participate in special projects as needed and perform other duties as assigned.

Lead Product Specific Trainer (Online Services Account, June 2006 – October 2007)

• Responsible for managing all training classes for all account new hires
• Responsible for maintaining and updating all product related materials and cascading information to all agents on the production floor through up-training sessions.
• Responsible for identifying Training Gaps through Training Needs Analysis and formulating changes & improvements to the training curriculum based on these factors
• Primarily responsible for the management of all training initiatives

Product Specific Trainer (UK online services account, March – June 2006)

• Responsible for managing all training classes for all account new hires
• Responsible for maintaining and updating all product related materials and cascading information to all agents on the production floor through up-training sessions.
• Responsible for identifying Training Gaps through Training Needs Analysis and formulating changes & improvements to the training curriculum based on these factors

Senior Agent (UK online services account, November 2005 – March 2006)

• Responsible for regularly reviewing and communicating all the product updates regarding the account. I am also responsible for providing assistance to all the agents who are having difficulties handling their calls & likewise responsible for handling escalated issues.

Customer Service Associate (UK online services account, May – November 2005)

• Responsible for providing satisfactory customer service by handling inbound customer inquiries, updating customer accounts and providing other customer service needs that may be required by the project.

Bachelor of Arts in Legal Management (AB-LM) – University of Santo Tomas

Bachelor of Laws (LLB) – San Sebastian College