Mark Jhanrick Panganiban

Recruiting and operations professional with over 9 years of experience supporting U.S. trucking operations and enterprise service teams. Experienced in highn volume recruiting, stakeholder coordination, and managing recruiting pipelines for logistics carriers while collaborating with operations and safety teams.

Recruiting Manager – SMJ Trucking & Amongus Transportation - Spotter.ai - U.S. Logistics Technology & Trucking Operations

(2023-01)

• Lead recruiting operations supporting multiple U.S. trucking carriers and fleets.
• Manage recruiting pipelines and coordinate with safety, dispatch, and operations teams.
• Track hiring metrics and oversee recruiter performance.
• Ensure driver onboarding documentation and compliance requirements are completed.

Recruiting Lead – Kora Freight - Spotter.ai

(2022-01 - 2023-12)

• Led high volume CDL driver recruiting campaigns.
• Managed candidate pipelines and recruiter activity.
• Coordinated onboarding processes with operations and safety teams.

Driver Recruiter - Spot Edge Trucking

(2020-01 - 2022-12)

• Recruited CDL drivers for U.S. trucking operations.
• Screened applicants and coordinated onboarding documentation.

Service Desk Supervisor - Marlink Philippines - Enterprise Maritime Communications

(2019-01 - 2020-12)

• Supervised service desk teams supporting U.S. and EU enterprise clients.

Service Desk Team Leader / QA - Marlink Philippines

(2018-01 - 2019-12)

• Led support agents and conducted quality assurance monitoring.

Service Desk Agent - Marlink Philippines

(2016-01 - 2018-12)

• Provided frontline technical support and handled incident management.

Billing Specialist / Technical Support - VXI Philippines - AT&T; & DirecTV

(2014-01 - 2016-12)

• Provided billing and technical support to U.S. telecommunications customers.

Bachelor of Science - Accountancy - University of Santo Tomas (2010-01 - 2014-12)

University of the Philippines Integrated School (2006-01 - 2010-12)

Julian Felipe Elementary School (2000-01 - 2006-12)