Remote Customer Service-Logistics - Lounge Lovers Pty Ltd, Australia - Remote
(2024-05 - 2024-12)
Furniture retailer specialising in design-led, quality furniture
- Identified and assessed customers' needs to ensure satisfaction.
- Provided accurate, valid, and complete information using appropriate methods and tools.
- Handled customer complaints and delivered timely solutions and alternatives; followed up to ensure full resolution.
- Maintained detailed records of customer interactions, processed customer accounts, and organized supporting documentation.
- Followed established communication procedures, guidelines, and policies.
- Went the "extra mile" to enhance customer satisfaction and build loyalty.
Remote Admin Supervisor - 24 Hours Group, United States of America - United States of America
(2022-01 - 2023-10)
Towing & Roadside Services
- Assisted the operations department with a wide range of tasks and duties.
- Answered customer calls to gather location details and determine required assistance; coordinated with the dispatch team to deploy repair or roadside support personnel and provided all necessary service information.
- Supported management in monitoring attendance, punctuality, performance, and daily activities of over 200 remote employees, including agents and dispatchers.
- Handled dispute-resolution processes with external parties such as insurance companies and banks, while organizing and maintaining all related documentation.
Procurement Assistant - ADC Energy Systems LLC, Dubai United Arab Emirates - Dubai, United Arab Emirates
(2013-03 - 2021-07)
Construction company specializing in district cooling, energy systems, and infrastructure works
- Supported the full purchasing cycle, verifying purchase requests with internal teams, converting them into purchase orders, issuing POs to suppliers, confirming receipt, and verifying order details for accuracy and compliance with company standards and supplier agreements. Monitored order status and provided timely updates to both end users and suppliers.
- Managed international and overseas shipments and verified the accuracy of shipping documents such as bills of lading, commercial invoices, packing lists, and customs documents prior to cargo arrival at the port to ensure smooth and timely processing.
- Coordinated with suppliers, freight forwarders, clearing agents, and internal teams to ensure timely delivery of materials and smooth shipment processing, helping prevent delays, storage charges, and unnecessary costs at the port.
- Maintained close coordination with suppliers throughout the order process by tracking deliveries end-to-end, monitoring shipment progress, and following up on orders to ensure timely updates and smooth completion of each transaction.
- Maintained accurate procurement, supplier, and shipment records.
- Ensured that all purchased raw ingredients met the company's quality, cost, and delivery requirements.
- Processed purchase requisitions in a timely and accurate manner.
- Prepared and issued purchase orders and obtained confirmations from approved suppliers.
- Ensured the on-time arrival of all materials in alignment with production schedules.
- Maintained raw ingredient inventory levels within acceptable limits.
- Monitored vendor performance through regular tracking and evaluation.
- Conducted regular meetings with vendors to review and follow up on production schedules.
- Coordinated the handling of rejected deliveries and negotiated settlements with vendors.
Buyer/Material Planner - AVON Products Manufacturing Inc.
(2012-01 - 2013-01)
Mfg company within the beauty, personal care, and fragrance industry
- Served as the primary contact between customers and regional offices.
- Handled a high volume of incoming phone calls professionally and efficiently.
- Responded promptly to customer inquiries and requests, ensuring excellent service.
- Accepted cargo bookings from customers and coordinated with the Regional Export/Customer Service Department to ensure complete and accurate information flow.
- Prepared import permits, export declarations, and verified the accuracy of shipping documents including commercial invoices, packing lists, airway bills, bills of lading, and certificates of origin.
- Monitored inbound and outbound air and sea shipments to ensure timely and accurate delivery.
Purchase Coordinator - Khalaifat Co. W.L.L., Kingdom of Bahrain - Kingdom of Bahrain
(2007-09 - 2011-11)
Trading company that offers state of the art kitchens, home appliances, furnitures, wardrobes
- Prepared and sent purchase orders (POs) and verified proforma invoices against issued POs.
- Placed orders with international vendors for high-end brands such as Poggenpohl and Nolte Küchen (Germany), PWS (UK), Minotti (Italy), Ligne Roset (France), and Cosentino/Silestone (Spain).
- Expedited orders and maintained consistent follow-up with suppliers to reduce lead times.
- Maintained effective communication with freight forwarding companies and monitored shipment status.
- Verified the accuracy of shipping documents prior to shipment arrival to prevent delays in processing.
- Collaborated with warehouse personnel to ensure inventory accuracy.
- Coordinated with sales teams, site engineers, supervisors, and management regarding order status and delivery timelines.
- Created and maintained a comprehensive and well-organized filing system for project documents and general records.
- Read, analyzed, and responded to correspondence received from clients.
Sales Coordinator - United Parcel Services (UPS), Laguna, Philippines - Laguna, Philippines
(2002-07 - 2007-06)
Global Freight Forwarder
- Served as the primary contact between customers and regional offices.
- Handled a high volume of incoming phone calls professionally and efficiently.
- Responded promptly to customer inquiries and requests, ensuring excellent service.
- Accepted cargo bookings from customers and coordinated with the Regional Export/Customer Service Department to ensure complete and accurate information flow.
- Prepared import permits, export declarations, and verified the accuracy of shipping documents including commercial invoices, packing lists, airway bills, bills of lading, and certificates of origin.
- Monitored inbound and outbound air and sea shipments to ensure timely and accurate delivery.
