Mark Joseph P. Guitang

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

FOH Supervisor - Pares Retiro

(2024-09 - 2026-01)

Supervised front-of-house operations, ensuring high service standards and guest satisfaction.

• Trained and mentored staff on best practices for customer engagement and service delivery.
• Implemented efficient scheduling processes to optimize team performance during peak hours.
• Coordinated with kitchen staff to ensure timely order fulfillment and minimize delays.
• Conducted regular inventory checks, maintaining supply levels and reducing wastage.
• Developed training materials to enhance onboarding experience for new team members.
• Resolved customer complaints promptly, promoting positive dining experiences and loyalty.
• Analyzed feedback data to identify improvement areas, driving continuous service enhancements.

Head Cook at BAAN RAMA and COMI STAFF on Marison's - Marison's Home Cuisine Inc

(2015-07 - 2024-08)

Oversaw kitchen operations by progressing from dishwasher to head cook, gaining comprehensive knowledge of food service roles. Managed team dynamics and workflow to enhance productivity and service quality. Cultivated a collaborative environment that fostered skill development among kitchen staff. Acquired skills in creating innovative dishes to enhance menu offerings.

Gift Wrapping Clerk/Customer Service Clerk - SM Marikina

(2008-08 - 2009-01)

• Promo Clerk
• Package Counter Clerk
• SM Advantage/Prestige Clerk
• Operator

Bachelor of Science - Hospitality Management, Hotel and Restaurant Management - Skill Power Institute