Mark Lawrence Santos

Accounts Receivable Coordinator - New Accounts and Rates at Canon Business Service Centre (PHL) (2025-06 – Present)

Conducted credit assessments and coordinated with Sales and Business Managers to facilitate the onboarding and account setup of new domestic and international customers.
Configured customer accounts by accurately loading service and product rates in accordance with contractual agreements to ensure correct monthly billing.
Verified and maintained customer account information, including account names, billing addresses, purchase order details, and account references, to support timely and accurate invoice processing.
Established customer payment methods, including direct debit, direct credit, and cheque payments, while validating supporting bank documentation to ensure payment accuracy and compliance.
Collaborated with customers and cross-functional Finance teams to investigate, reconcile, and allocate customer payments, resolve payment discrepancies, and reduce outstanding receivables.
Managed customer inquiries and service requests through Salesforce, ensuring prompt resolution and compliance with established service level agreements (SLAs).
Processed customer account closures by confirming the completion of all required activities, including settlement of outstanding balances, deactivation of ongoing contracts, closure of eShipping services, and resolution of unredeemed tickets.
Participated in calibration meetings and process improvement initiatives to stay aligned with operational updates and enhance the efficiency and accuracy of accounts receivable processes.

Accounting Associate at L.A De Jesus & Associates, CPAs (2023-08 – 2025-02)

Prepared cash receipt and disbursement journal.
Validated and maintained customer ledger entries.
Performed audit procedures, including substantive testing, analytical reviews, and evaluation of internal controls to ensure the accuracy and reliability of financial information.
Coordinated with clients to obtain financial records, supporting documents, and other required information, ensuring the timely completion of audit and accounting engagements during financial year end.
Conducted bank reconciliations, account reconciliations, and variance analyses to identify and resolve discrepancies, and provide recommendations to improve financial reporting and internal controls.
Assisted in the preparation and filing of income and business tax returns while ensuring compliance with Bureau of Internal Revenue (BIR) regulations and statutory deadlines.

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