Mark Lawrence Santos

Looking for a position in an accounting/finance office where I can utilize my analytical skills, attention to detail, and comprehensive knowledge of financial principles to contribute to the organization's success

Accounts Receivable Coordinator - New Accounts and Rates at Canon Business Service Centre (PHL) (2025-06 – Present)

• Conducted credit assessments and coordinated with Sales and Business Managers to facilitate the onboarding and account setup of new domestic and international customers.
• Configured customer accounts by accurately loading service and product rates in accordance with contractual agreements to ensure correct monthly billing.
• Verified and maintained customer account information, including account names, billing addresses, purchase order details, and account references, to support timely and accurate invoice processing.
• Established customer payment methods, including direct debit, direct credit, and cheque payments, while validating supporting bank documentation to ensure payment accuracy and compliance.
• Collaborated with customers and cross-functional Finance teams to investigate, reconcile, and allocate customer payments, resolve payment discrepancies, and reduce outstanding receivables.
• Managed customer inquiries and service requests through Salesforce, ensuring prompt resolution and compliance with established service level agreements (SLAs).
• Processed customer account closures by confirming the completion of all required activities, including settlement of outstanding balances, deactivation of ongoing contracts, closure of eShipping services, and resolution of unredeemed tickets.
• Participated in calibration meetings and process improvement initiatives to stay aligned with operational updates and enhance the efficiency and accuracy of accounts receivable processes.

Accounting Associate at L.A De Jesus & Associates, CPAs (2023-08 – 2025-02)

• Prepared cash receipt and disbursement journal.
• Validated and maintained customer ledger entries.
• Performed audit procedures, including substantive testing, analytical reviews, and evaluation of internal controls to ensure the accuracy and reliability of financial information.
• Coordinated with clients to obtain financial records, supporting documents, and other required information, ensuring the timely completion of audit and accounting engagements during financial year end.
• Conducted bank reconciliations, account reconciliations, and variance analyses to identify and resolve discrepancies, and provide recommendations to improve financial reporting and internal controls.
• Assisted in the preparation and filing of income and business tax returns while ensuring compliance with Bureau of Internal Revenue (BIR) regulations and statutory deadlines.

Bachelor of Science in Accountancy – Republic Central Colleges (2020 – 2024)

Senior High School in ABM – Republic Central Colleges (2018 – 2020)

Junior High School – Francisco G.

Nepomuceno Memorial High

School (2014 – 2018)

Elementary Education – Pineda Gutierrez Elementary School (2010 – 2014)

Elementary Education – Maximo Estrella Elementary School (2008 – 2010)