Mark Sanz

Experienced HR generalist with a strong background in Recruitment, Talent Acquisition, Payroll, Employee Relations, Timekeeping, Auditing, and Benefits. Also skilled in Sales, Appointment Setting, Customer Service, Home Care Coordination, US Recruitment, Technical Support, and Billing. Highly adaptable with a proven ability to manage both HR and client-facing roles in fast-paced environments.

HR Employee Relations - ONEBPO

(2025-08 - 2026-08)

• Managed employee relations concerns by addressing workplace issues, grievances, and disciplinary cases in accordance with company policies and labor laws.
• Conducted administrative investigations and documented findings for employee misconduct, attendance violations, and policy breaches.
• Prepared and issued HR documents, including Notices to Explain (NTE), Notices of Decision, Performance Improvement Plans (PIPs), and other disciplinary communications.
• Facilitated administrative hearings, coaching sessions, and performance management discussions while ensuring due process.
• Provided guidance to managers and employees on company policies, code of conduct, and employee relations matters.
• Coordinated employee onboarding, offboarding, exit clearances, and final pay processing with cross-functional departments.
• Processed bilingual (English–Spanish) employee documentation and HR requests, ensuring accurate communication and timely coordination with Spanish-speaking employees and stakeholders.
• Maintained accurate and confidential employee records and ensured compliance with labor regulations and internal policies.
• Assisted in resolving workplace conflicts through effective communication, mediation, and problem-solving.
• Supported employee engagement initiatives and promoted a positive work environment.
• Collaborated with Payroll, Finance, Operations, and other departments to resolve employee-related concerns efficiently.
• Updated and maintained HRIS records, ensuring employee information, employment status, compensation, and organizational data were accurate and up to date.
• Maintained data integrity by processing employee profile updates, new hires, transfers, promotions, and separations within the HRIS.
• Managed HRIS data entry and generated reports to support HR operations, compliance, payroll, and management reporting.

Home Care Coordinator / US Recruiter - P2 Support - Remote

(2024-07 - 2025-08)

• Monitored and managed caregiver attendance, including clock-in/out, missed punch corrections, and system error resolution using Wellsky and Smartcare platforms.
• Supported workforce planning by providing accurate attendance data and performance reports to optimize staffing decisions.
• Recruited caregivers across the Louisiana area, ensuring alignment with client needs and regulatory compliance.
• Coordinated with Caregiver Supervisors to maintain complete and accurate attendance and scheduling records.
• Addressed caregiver inquiries and shift concerns through inbound and outbound communications.
• Processed attendance forms and block service data for bi-weekly payroll operations.
• Conducted attendance audits to ensure compliance with company policies and reporting accuracy.
• Ensured timely caregiver logins and accurate service mapping using geomapping tools.
• Delivered front-line customer service by responding to potential client inquiries and assisting with initial service coordination.

Senior Recruitment Officer / US and Local Recruiter - Hire Highs - Remote

(2024-07 - 2024-11)

• Sourced candidates via multiple channels including internal databases, LinkedIn, JobStreet, Indeed, job fairs, recruitment advertisements, and targeted outreach to competitors using contingent labor.
• Recruited for a variety of roles such as Workforce Staff, E-Commerce Specialists, Cold Callers, and Marketing Managers for Los Angeles-based clients.
• Conducted pre-screening and initial interviews to evaluate candidate qualifications, cultural fit, and job readiness.
• Collaborated with hiring managers to align on job requirements, hiring timelines, and candidate feedback.
• Scheduled interviews and assessments, ensuring smooth coordination between candidates and hiring teams.
• Managed end-to-end job posting lifecycle, from creation and roll-out to closure across multiple platforms.
• Utilized advanced sourcing techniques and platforms to post jobs and engage both passive and active candidates.
• Maintained up-to-date knowledge of recruitment technologies, sourcing trends, and global best practices to enhance sourcing strategies.
• Led, trained, and mentored Recruitment Specialists and staff, improving team performance and recruitment outcomes.

Scheduling Coordinator - Desert Radiology - Remote Project Based

(2025-08 - 2025-11)

• Scheduled the patients' appointments for their MRI, CT scan, PET scan, ultrasound, and X-ray.
• Verified patient insurance coverage and communicated with physicians to obtain necessary prior authorizations
• Scheduled patients according to facility resources and equipment requirements to ensure timely and efficient workflow
• Assisting insurance representatives with scheduling STAT appointments
• Reviews and analyzes patient referrals to verify appropriate modalities and corresponding ICD-10 diagnosis codes
• Responsible for rescheduling appointments and accurately plotting updates on the facility calendar

Sourcing Specialist / Talent Acquisition - Conectys Philippines

(2021-03 - 2024-07)

• Sourced candidates from multiple channels including internal databases, LinkedIn, JobStreet, Indeed, job fairs, recruitment advertisements, and targeted outreach to competitors using contingent labor.
• Updated and maintained accurate job descriptions and requirements for all positions in coordination with hiring managers.
• Conducted initial resume screening, assessments, and interviews to evaluate candidate qualifications and cultural fit.
• Managed the full recruitment lifecycle including job posting roll-out and closure on multiple internal and external platforms.
• Delivered and negotiated job offers, coordinated onboarding, and ensured smooth candidate transitions.
• Maintained candidate status and dispositions in the applicant tracking system for effective pipeline management.
• Conducted criminal background checks and reference verifications to ensure candidate compliance and suitability.
• Performed market research and role mapping to align recruitment strategies with business goals.
• Built and maintained strong candidate relationships to establish a robust talent pipeline for ongoing hiring needs.
• Advised management on employee benefits, participated in evaluating benefit contracts, and handled related employee inquiries.
• Managed HR records, maintained compliance with labor laws, and handled routine HR inquiries and employee relations issues.
• Assisted in payroll processing, timekeeping audits, and benefits administration to support workforce operations.
• Supported employee engagement and retention initiatives, including coaching and conflict resolution to maintain a positive workplace culture.
• Stayed current on HR trends, recruitment technologies, and best practices to continuously enhance HR and talent acquisition processes.

HR Officer / Talent Sourcing Specialist - Fair Trade Outsourcing

(2019-04 - 2021-03)

• Acted as a strategic partner to business leaders, aligning HR initiatives with organizational goals to drive performance, productivity, and employee engagement.
• Supported workforce planning, talent forecasting, and succession planning initiatives to ensure alignment with long-term business needs.
• Provided guidance to managers on performance management, team development, and employee relations to foster a high-performing culture.
• Managed the full recruitment cycle: sourcing, screening, interviewing, and onboarding for a wide range of roles, including technical, corporate, and field-based positions.
• Built talent pipelines by sourcing from multiple channels: internal databases, LinkedIn, JobStreet, Indeed, job fairs, direct outreach, and competitor mapping.
• Updated job descriptions and role requirements in collaboration with hiring managers to reflect current and future business needs.
• Analyzed compensation trends and internal equity to support fair pay practices and inform compensation planning.
• Handled employee relations cases including conflict resolution, grievance handling, and disciplinary procedures in accordance with company policies and local labor laws.
• Maintained HR compliance by managing employee records, timekeeping audits, and documentation in line with regulatory standards.
• Conducted data-driven HR reporting and analysis to support business decisions related to headcount, turnover, and workforce efficiency.
• Managed job postings from creation to closure, and oversaw the applicant tracking system to ensure efficient recruitment operations.
• Guided and coached recruitment and HR staff, promoting continuous improvement in sourcing strategies and HR service delivery.
• Stayed current on labor legislation, HR technology, and global best practices in recruitment and organizational development.

HR Officer (Seasonal) - Worldsource Philippines

(2018-08 - 2019-01)

• Monitored employee attendance and managed absenteeism and tardiness across three departments.
• Implemented retention strategies and coaching initiatives to reduce attrition rates.
• Sourced, recruited, and onboarded qualified candidates through job fairs, recruitment programs, and online platforms.
• Conducted new hire orientations and deployment to ensure smooth transitions.
• Managed employee relations, conflict resolution, and employee growth programs to foster a positive work environment.
• Processed and updated employee benefits and maintained accurate personnel files (201 files).
• Prepared and issued memos related to disciplinary actions in compliance with company policies.
• Coordinated and conducted HIPAA training sessions and exams to ensure regulatory compliance.
• Managed contract creation and renewals based on organizational recommendations.

Sourcing Specialist - Realty Dreams - Remote

(2017-03 - 2018-03)

• Sourcing Specialist (Local and US Recruitment)
• Sourced and identified qualified candidates for local and US-based positions across various industries using job boards, social media platforms and professional networks.
• Collaborated closely with clients, hiring managers, and recruitment teams to understand job requirements and develop effective sourcing strategies.
• Conducted candidate screening, resume reviews, and initial interviews to assess qualifications, experience, and cultural fit.
• Built and maintained talent pipelines to support current and future hiring needs.
• Managed candidate communications and ensured a positive candidate experience throughout the recruitment process.
• Utilized applicant tracking systems (ATS) and recruitment tools to maintain accurate candidate records and monitor hiring progress.
• Coordinated with stakeholders to provide timely updates on candidate availability, market trends, and sourcing activities.
• Consistently delivered qualified candidates while meeting recruitment targets and client expectations.

Painting Supervisor - Ionia Greece Naval Company (Korea)

(2015-01 - 2016-12)

• Supervise and coordinate daily painting and coating activities onboard the tanker
• Lead and manage painting crews, ensuring tasks are completed on schedule
• Inspect work areas and assign duties based on project requirements
• Ensure proper surface preparation (cleaning, blasting, grinding) before painting
• Oversee application of marine coatings, anti-corrosion, and protective paints
• Monitor paint mixing, thickness, and application techniques
• Conduct inspections to ensure compliance with marine coating standards and specifications
• Monitor dry film thickness (DFT) and coating quality
• Identify and correct defects such as peeling, rusting, or uneven coating
• Maintain records of painting activities, inspections, and materials used
• Prepare progress reports and submit updates to management
• Ensure proper documentation for audits and compliance
• Plan painting schedules aligned with maintenance and dry-docking timelines
• Estimate materials, manpower, and equipment requirements
• Coordinate with engineers and other departments for work execution