Markie Mercado

Results-driven Software Engineering Manager with over 10 years of experience bridging complex technical execution with strategic business goals. Proven track record of leading cross-functional engineering teams, optimizing Agile processes, and managing end-to-end software lifecycles. Highly adaptable and globally minded, with a strong focus on technical mentorship, precise resource allocation, and delivering high-quality, scalable solutions.

Eager to bring technical implementation expertise and a collaborative leadership style to diverse, international environments.

Software Development Team Lead/Manager at Backroom Offshoring Inc. (2024-01 – Present)

• Manage end-to-end delivery and platform financial reports for GTECH Managed Service projects, consistently guiding the team to meet 100% of sprint commitments.
• Champion the integration of AI-assisted development platforms, including Cursor, into daily engineering workflows, accelerating code generation, streamlining code reviews, and upskilling the team on modern AI tooling.
• Orchestrate skeletal workforce strategies during critical business events and holiday periods, maintaining 100% operational continuity and zero system downtime.
• Lead, mentor, and conduct 1-on-1 performance alignments for a team of Software Engineers and QAs, directly driving professional growth and team efficiency.
• Collaborate tightly with stakeholders to define precise project scope, finalize requirements, and map realistic development timelines.
• Facilitate Agile ceremonies to accelerate the delivery of application enhancements while proactively mitigating project blockers.

Software Delivery Manager at DB Results Philippines (2022-01 – 2024-12)

• Delivered complex enterprise solutions utilizing the OutSystems low-code platform, consistently meeting exact client specifications on time.
• Partnered with Product Owners and executives to translate business needs into strict functional and non-functional technical requirements.
• Controlled budget analysis and strategic resource allocation across multiple cross-functional teams, maximizing both financial performance and overall team output.
• Maintained transparent reporting channels to communicate schedules, risk factors, and deliverables to internal and external executive stakeholders.

Software Digital Lead at Cloud Development Resources (2019-01 – 2022-12)

• Optimized team utilization by actively tracking member allocations and generating weekly deployment reports.
• Managed bench resources and facilitated targeted training initiatives to reduce idle time and maintain skill readiness.
• Authored detailed user stories and conducted comprehensive requirement analyses to streamline the development lifecycle.

Software Engineer at Amdocs Philippines (2018-01 – 2019-12)

• Debugged critical code, performed Root Cause Analysis for production issues, and provided technical leadership for new solution designs.

Software Development Analyst at Smart Communications Inc. (2016-01 – 2018-12)

• Acted as primary system owner, maintaining configurations and conducting impact analyses for new business requirements to ensure seamless integration.

Java Application Developer at Pilipinas Micro-Matrix Technology Inc. (2015-01 – 2016-12)

• Designed and developed web services for mobile and web applications using Java.

Bachelor of Science in Information Technology – Bulacan State University (2011-01 – 2015-12)

Associate in Computer Technology – Bulacan State University (2009-01 – 2011-12)