Jayson Sembrano

I specialize in deploying POS systems for restaurants and brands across the U.S., from hardware staging to a clean, confident go-live with zero downtime.

But I don't stop at deployment. I resolve escalations, align technical setups with how each business actually runs, and make sure everything works the way it should.

I've also helped shape the teams and processes behind the work, from mentoring new hires to building documentation that makes everyone work faster and easier.

If that sounds like someone you want in your corner, let's connect.

Implementation Specialist 2 at QU Beyond POS (2022-11 – Present)

• Resolved advanced hardware and software escalations beyond standard support scope, consistently meeting and exceeding L2 performance expectations.
• Structured support workflows through the mentorship of new hires on internal protocols and service excellence.
• Modernized the team's knowledge base, authoring documentation that significantly reduced average troubleshooting time.
• Provisioned and configured devices for hardware-software integration while executing team and project-assigned tasks with consistency and efficiency.

Implementation Specialist 1 at QU Beyond POS (2022-06 – 2024-12)

• Collaborated with Project Management teams to align hardware configurations with client operational workflows and technical requirements.
• Configured and integrated hardware systems during client deployment, tailoring settings to fit each client's specific operational needs.
• Delivered POS technical support, resolving complex hardware and network issues to maximize system uptime.
• Standardized QA protocols to validate POS system performance and compliance with client technical requirements.

Technical Support Executive at Carbonate HR (2022-02 – 2022-04)

• Spearheaded resolution of complex software defects, delivering expert-level support to maintain high client satisfaction ratings.
• Orchestrated multi-platform escalation workflows, managing high-priority communications to ensure rapid issue resolution.
• Architected client account configurations for organizational alignment while mentoring junior staff on technical best practices.

Technical Support Representative at Carbonate HR (2021-02 – 2022-04)

• Resolved complex software defects and functionality queries by providing expert-level technical guidance to clients.
• Managed high-volume client communications across ticketing, email, and mobile platforms, maintaining a 100% responsiveness rate.
• Engineered custom client account configurations to ensure perfect alignment with organizational structures and optimal system performance.

Customer Service Representative at Metro by T-Mobile (2019-10 – 2021-01)

• Resolved high-volume technical inquiries and spearheaded the resolution of complex escalations, taking full ownership of the customer experience.
• Cultivated account loyalty and trust by accurately diagnosing customer needs and delivering tailored mobile solutions.
• Reconciled incoming payments and financial transactions with high precision to maintain account integrity and credibility.

Bachelor of Science in Information Technology – Mabalacat City College (2015 – 2019)