Giy Basug

Award-winning Software Engineer Analyst and Technical Support Professional with over 3 years of experience in B2B production support, L2/L3 application troubleshooting, and automated governance. Proven track record of managing high-priority incidents, upholding strict contractual SLAs, and executing release-readiness workflows for global enterprise applications. Expert at transforming complex system log analyses into actionable customer-facing documentation, with native comfort adapting to 24x7 operational models.

Custom Software Engineer Analyst (B2B Tier 1.5) - Global Professional services

(2023-01)

• L2/L3 Technical Troubleshooting: Performed root-cause analysis to resolve critical application defects and complex system bugs using XML and CRD configurations, collaborating with engineering teams to consistently exceed contractual SLAs for premium global enterprise clients.
• Data Pipelines & Automation: Engineered automated governance reporting utilizing PLX and cloud scripting to refactor diagnostic flows, replacing manual data-entry parsing with real-time analytics for senior leadership.
• Incident & Release Support: Partnered directly with core client engineering teams via Salesforce as a Subject Matter Expert (SME) to stabilize high-priority production system incidents.
• Documentation & Test Scenarios: Authored over 10 technical Standard Operating Procedures (SOPs) and knowledge base articles to establish rigid data-handling processes, translating complex system diagnostics into client-facing documentation.

Assistant Secretary - Private Enterprise

(2022-01 - 2023-12)

• Financial Operations: Executed daily financial operations, including strict cash reconciliation, daily bank deposits, compiling billing statements, and actively collecting receivables.
• Business Operations: Collaborated directly with the business owner to manage inventory and procure supplies across multiple business units (gas station, restaurant, café, and food stalls).
• HR & Compliance: Managed administrative and HR functions, including precise BIR tax filing, staff scheduling, and processing payroll.
• Executive Support: Provided high-level executive support, managing sensitive financial transactions and coordinating administrative logistics.

Virtual Assistant (Part-Time / Freelance)

(2024-01)

• CRM Management: Managed and updated client information databases utilizing VCITA CRM, maintaining 100% data entry accuracy.
• Client Relations: Executed outbound calls to clients for receivable collections and proactive order processing, ensuring continuous business engagement.
• Market Research: Conducted targeted market research and compiled comprehensive reports that informed executive decision-making.

Bachelor of Science - Information Technology - University of Pangasinan (2018-01 - 2021-01)