Mary ann Lina

Detail-oriented and adaptable professional with over 6 years of experience in Risk, Fraud, and Payments Operations within a fast-paced environment. Skilled in investigation, transaction and account review, risk assessment, data analysis, documentation, problem-solving, and handling sensitive information with accuracy and confidentiality. Recognized for strong attention to detail, reliability, and consistent performance.

Open to transitioning into Administrative, Operations, Healthcare, Compliance, Customer Support, and other industries where I can apply my transferable skills. Eager to learn new processes, adapt to different work environments, and contribute to the success of the organization.

RISK, FRAUD & PAYMENT ANALYST - ENTAIN

(2020-12)

• Investigate customer accounts and transactions to identify fraud, payment risks, bonus abuse, account takeover (ATO), multi-accounting, and other suspicious activities.
• Conduct KYC, account verification, and risk assessments, reviewing customer information, payment methods, IP addresses, devices, account activity, and linked accounts to identify potential risks.
• Review and investigate high-value and suspicious transactions, including payment issues, chargebacks, disputes, and unusual transaction patterns, and escalate high-risk cases when necessary.
• Communicate directly with customers via email through Zendesk regarding account verification, payment concerns, documentation, account restrictions, and other risk-related matters while maintaining professional and compliant communication.
• Collaborate with Risk, Fraud, Payments, Compliance, and Customer Support teams to resolve complex cases, mitigate financial and account risks, and ensure accurate and timely case handling.
• TOP AGENT – 2021
• TOP AGENT OF THE YEAR – 2022
• LEADING COLLEAGUES OF GREATNESS – 2023
• CIRCLE OF TOP ACHIEVERS AWARD – 2024

BUILDING ADMINISTRATIVE ASSISTANT - W GROUP INC.

(2018-03 - 2019-01)

• Provided administrative support and coordinated daily requirements with the Building Manager.
• Provide day-to-day administrative support to the Admin Department.
• Prepared and maintained company correspondence, reports, emails, and confidential documentation.
• Handled tenant concerns, coordinated follow-ups, and supported timely resolution of issues.
• Maintained organized filing systems for important company documents and records.
• Managed calendars, schedules, office supplies, inventory records, and other administrative requirements

PAYMENT OFFICER - DF CALLS COMMUNICATION

(2016-12 - 2018-02)

• Processed and verified customer payment transactions accurately and efficiently.
• Monitored payment records, account balances, and transaction details to ensure accuracy.
• Handled customer inquiries and concerns related to payments, accounts, and transactions.
• Coordinated with relevant teams to resolve payment discrepancies, failed transactions, and account issues.
• Maintained accurate payment documentation, records, and reports while following company procedures and data privacy standards.

COLLECTION SPECIALIST - ADMEREX SOLUTION

(2016-03 - 2016-11)

• Managed credit and collection activities for BPI accounts, ensuring timely follow-up and resolution of outstanding balances.
• Contacted customers regarding overdue accounts, payment arrangements, and account concerns through appropriate communication channels.
• Reviewed and maintained customer account records, payment information, and collection documentation accurately.
• Negotiated and coordinated payment arrangements while following company and client policies.
• Handled customer inquiries and concerns professionally, providing account assistance and timely resolution while maintaining confidentiality.

TECHNICAL ADMIN ASSISTANT - WESTLAKE-( ACQUA RESIDENCES)

(2015-10 - 2016-02)

• Provided administrative and technical support for daily property and residential operations.
• Coordinated maintenance requests, work orders, repairs, and follow-ups with tenants, contractors, and maintenance teams.
• Maintained accurate property records, reports, documents, and service logs.
• Assisted with tenant inquiries, concerns, and requests, ensuring proper coordination and timely resolution.
• Prepared reports, schedules, correspondence, and administrative documents while supporting the property management team.

REALESTATE AGENT - ANCHORLAND HOLDING

(2015-01 - 2015-04)

• Assisted clients with property inquiries, unit viewings, and property recommendations based on their needs and budget.
• Promoted and presented residential properties, amenities, pricing, and payment options to prospective buyers and tenants.
• Handled client communications, follow-ups, and appointment scheduling throughout the sales process.
• Prepared and maintained sales documents, client records, property information, and transaction requirements.
• Coordinated with clients, property management, and internal teams to facilitate property reservations, documentation, and transaction completion.

BACHELOR OF SCIENCE - BUILDING TECHNOLOGY MANAGEMENT - UNIVERSITY OF MAKATI (2010 - 2014)

FORT BONIFACIO HIGH SCHOOL (2006 - 2010)