Mary Catherine Balangue

With 7 years of professional experience, most recently as Distribution Center HR Admin, I am confident that I will make a great addition to your team. As HR Admin, I have developed and utilized a number of skills and strengths that are ideally suited for this job. My top three skills that I have mastered are Reporting, Employee Scheduling, and Training. I have acquired these skills while in my previous role.

For instance, in the role of HR Admin, I was responsible for training new staff and gathering reports as requested by management.

This skill is particularly relevant to the position of Customer Service Representatives as it will help me in effectively managing the staff and setting performance targets.

In addition to my key skills, I have a number of strengths that will be advantageous in my new role. I possess excellent people and teamwork skills that will allow me to foster a productive and friendly workplace environment. Furthermore, I am an effective leader who is able to motivate career development, organizing projects, and involving staff in decision-making.

Finally, I have excellent customer service skills which I have developed by effectively communicating with customers and resolving customer grievances. I am certain that these strengths of mine will benefit and enrich the overall customer experience.

I understand that I have a gap in my work history due to the global impact of the pandemic and the resulting lay-off. During this period, I took the opportunity to further my skills by taking online courses about customer service and leadership. While I faced the challenges of the pandemic, I also progressed and used my skills to the best of my abilities.

I am confident that my experience and skills make me an ideal candidate for the role of Customer Service Representatives and would be a great new addition to your team.