Mary Cris Dio

Results-driven operations and administrative professional with 13+ years of experience leading igaming studio operations across multiple organizations. Proven ability to manage teams, enforce standard operating procedures, produce accurate operational reports, and coordinate scheduling in fast-paced 24/7 environments. Adept at cross-industry transition with a tech-savvy, detail-oriented, and solutions-focused approach.

Pitboss / Gaming Supervisor / Studio Supervisor - Winto Casino, 66Global Solutions, Inc., OkLive Inc., Luckystream Ltd, W-Bridges Manpower, Hobbywing Solutions

(2013-01 - 2026-12)

iGaming Operations Leadership across various firms (2013-2016, 2019-2026)

• Oversaw daily casino studio operations for live dealer games including Baccarat and other Live Casino titles, ensuring accurate and error-free activity execution in 24/7 environments.
• Monitored and followed up the full activity cycle — from pre-shift preparation and game launch through post-shift closeout — maintaining zero-tolerance for procedural errors.
• Maintained real-time shared operational trackers and authored detailed end-of-shift reports documenting technical incidents, activity status, and resolution outcomes.
• Recorded, escalated, and followed up on all table infractions and issues during activities, ensuring full documentation per company SOPs — directly mirroring casino activity feedback requirements.
• Coordinated dealer cohort schedules, security clearances, and table allocations, managing complex multi-team operational logistics in a fast-paced environment.
• Acted as primary liaison between technical teams and management, enabling accurate real-time communication and rapid resolution of operational issues.
• Enforced strict SOP compliance across all studio personnel, demonstrating strong execution discipline and accountability for operational outcomes.

Project Management Executive (Sports betting) - Wanfang Technology

(2019-01 - 2019-12)

• Monitored real-time delivery of live-streaming sports data (NBA, MLB, NFL) across multiple web-based platforms, verifying reference numbers and flagging discrepancies for escalation — demonstrating data accuracy skills applicable to casino activity data tracking.
• Cross-referenced data from third-party and official sources against internal databases, achieving zero-error accuracy under high-pressure, time-sensitive conditions.
• Managed multiple web portals simultaneously to track data delivery status and update internal teams — directly transferable to multi-platform casino activity monitoring.

Hotel Brand Specialist - PrettyClose

(2016-01 - 2018-12)

• Managed hotel brand databases and real-time booking rate information, maintaining accurate documentation and responding to client queries in professional written English.
• Demonstrated strong data organization and database management skills across multiple systems, with consistent attention to detail and structured record-keeping.
• Sourced and pre-assessed candidates for US-based clients, managing the steady flow of qualified profiles through internal recruitment databases.
• Conducted inbound and outbound calls to verify candidate qualifications, availability, and compensation requirements, ensuring a high-quality pipeline.
• Maintain accurate, real-time documentation in ATS (Applicant Tracking Systems)
• Set up and coordinated interviews between candidates and hiring managers, ensuring all parties were updated on scheduling and status.

US Recruiter - PSG Global Solutions

(2016-01 - 2016-12)

• Sourced and pre-assessed candidates for US-based clients, managing the steady flow of qualified profiles through internal recruitment databases.
• Conducted inbound and outbound calls to verify candidate qualifications, availability, and compensation requirements, ensuring a high-quality pipeline.
• Maintain accurate, real-time documentation in ATS (Applicant Tracking Systems)
• Set up and coordinated interviews between candidates and hiring managers, ensuring all parties were updated on scheduling and status.

HR Intern - Convergys (Northgate Cyberzone, Alabang) - Northgate Cyberzone, Alabang

(2015-06 - 2015-09)

• Data & Recruitment Support: Supported the recruitment lifecycle by sourcing, pre-screening, and administering exams for applicants.
• Database Management: Updated applicant information in the Taleo database and scheduled interviews via high-volume phone outreach.

Bachelor of Science - Human Resource Development Management - Lyceum of Alabang (2016-12)