Mary Grace Agustin
Customer Service Associate
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About
Dedicated Customer Service Representative with over 3 years of experience in handling customer inquiries, resolving complaints, and exceeding satisfaction metrics. Seeking to bring expertise in building customer loyalty and enhancing service quality to your company
Experience
Customer Service Representative - Alorica Philippines/Makati - Techzone Building, 7071 Malugay Street, Makati City, 1203 Metro Manila, Philippines
(2025-10-06)
Lead Generation/ Sales Representative - Transparent BPO - 12F, GH Tower, San Juan, Metro Manila
(2024-08-19 - 2024-11-08)
Customer Service Representative - Concentrix - Two E-com Center, Harbor Dr, Pasay, 1300 Metro Manila
(2022-07-04 - 2022-09-27)
Customer Service Representative/ Chat Support/Email Support - Arc Business Services - 4th Flr. Jomel 3 Bldg. Gov Siazon Rd. cor D Samonte St. Brgy. 14 Laoag City, Ilocos Norte 2900
(2021-11-04 - 2022-06-30)
Claims Analyst/Retail Generalist/Customer Service Representative - Alorica Philippines/Ilocos - 2/F Valdez Center Brgy. 1 San Francisco San Nicolas, Ilocos Norte Philippines
(2019-06-24 - 2021-10-20)
Education
Secondary - Ilocos Norte College of Arts and Trades (2003 - 2007)
Elementary - Shamrock Elementary School (1997 - 2003)
