Mary Jane Bacsafra

Executive Assistant and Operations Specialist with more than 8 years of experience supporting executives, managing distributed teams, coordinating complex operations, and improving business workflows across U.S., U.K., and Philippine organizations. Managed operations supporting 500+ associates, administered an affiliate portfolio of 3,000 partners with 1,000 active contributors, and provided executive, operations, e-commerce, travel, and administrative support across multiple business functions. Specializes in executive support, operations coordination, e-commerce operations, CRM and workflow systems, travel management, documentation, recruitment, and AI-enabled workflows.

Operations Manager, QA Supervisor, AI Data Annotation Lead at Atlas Capture (2025-09 – 2026-02)

• Managed Philippine QA operations supporting 500+ associates and Team Leads, aligning workforce capacity, quality standards, and project delivery with global requirements.
• Led quality operations for AI training datasets spanning image annotation, video labeling, text annotation, and semantic segmentation.
• Owned full-cycle recruitment and onboarding workflows from job posting and candidate screening through training and deployment of new hires.
• Coordinated scheduling, attendance, capacity forecasting, payroll coordination, and time-log accuracy to support workforce planning and operational continuity.
• Developed and implemented SOPs and workflow documentation to standardize processes and improve operational consistency as the organization scaled.
• Served as a central operations contact for HR inquiries, performance matters, internal communications, system troubleshooting, and administrative coordination.
• Coordinated with regional and cross-functional teams to keep complex AI projects aligned with operational and delivery requirements.
• Provided executive support within a fast-paced startup environment, balancing administrative priorities with day-to-day operational demands.

Head of Operations, Affiliate Network Account Manager at Vortex Alpha Pty Ltd. (2024-03 – 2025-05)

• Managed an affiliate ecosystem of 3,000 partners, including approximately 1,000 active contributors, supporting program growth and partner performance.
• Provided daily strategic account management for approximately 100 high-value affiliates, focusing on partner engagement, campaign performance, and revenue opportunities.
• Recruited and onboarded affiliate partners while managing ongoing relationships to increase participation and long-term program contribution.
• Used campaign and performance data to adjust affiliate strategies, optimize conversion opportunities, and support sales growth.
• Negotiated and implemented commission and incentive structures aligned with partner performance and revenue objectives.
• Monitored affiliate activity and enforced brand, program, and compliance requirements to protect advertiser relationships.
• Supported campaign launches through email marketing, advertiser discovery calls, negotiations, and partner communications.
• Provided executive support to company owners, coordinating operational and administrative priorities alongside affiliate network management.

Co-Founder, Chief Operations Officer, E-Commerce Specialist at CJN Miler Foods Corp. (2020-06 – 2024-12)

• Translated CEO direction into operational plans across e-commerce, logistics, customer service, inventory, fulfillment, and digital operations.
• Managed end-to-end e-commerce operations across Shopify, Shopee, Lazada, TikTok Shop, and other digital channels, covering listings, inventory, pricing, promotions, orders, and customer experience.
• Owned logistics workflows spanning demand forecasting, inventory management, warehousing, shipping, returns, and refunds, connecting operational decisions with cost and service requirements.
• Oversaw import operations from manufacturer coordination through international shipment, documentation, customs requirements, freight coordination, and final delivery.
• Coordinated Marketing, Finance, IT, suppliers, and other operational stakeholders to keep digital commerce initiatives aligned and moving forward.
• Improved the customer journey by overseeing inquiries, order tracking, complaints, refunds, and post-purchase support across email, chat, and social channels.
• Analyzed product and sales performance to guide product-page optimization, promotional activity, pricing, and revenue-supporting decisions.
• Provided executive support to the CEO while overseeing the operational requirements of a growing e-commerce business.

Executive Assistant, Real Estate Manager, Travel Coordinator at Kidzko, LLC (2018-01 – 2022-07)

• Provided direct executive support across calendar management, meeting coordination, confidential correspondence, expense tracking, and business/personal administration.
• Coordinated complex domestic and international travel involving flights, hotels, ground transportation, activities, reservations, and schedule changes.
• Managed business and personal real-estate matters including property coordination, inspections, documentation, service providers, and agent communication.
• Handled lifestyle and executive-assistance requests including restaurant reservations, event bookings, gift purchases, and activity coordination.
• Researched and monitored financial-market and cryptocurrency information when required, supporting executive decision-making and related administrative activities.
• Coordinated multiple personal and professional priorities while maintaining organized documentation, bookings, expenses, and follow-through.

Business Development Manager at Gerarde Macaille Management Consultancy (2018-08 – 2018-11)

• Prospected and engaged potential clients and strategic partners to develop new business opportunities and revenue channels.
• Managed client relationships and identified opportunities for retention, upselling, and cross-selling.
• Presented service solutions based on prospective clients' operational and business requirements.
• Negotiated commercial terms, contracts, and pricing to move qualified opportunities toward agreement.
• Prepared performance reports for executive review and supported decisions using sales and business-development data.

Resident Agent at Padshore Networks Asia Pte. Ltd. (2016-06 – 2020-12)

• Served as the Philippine point of contact for official legal and regulatory correspondence on behalf of a foreign corporation.
• Coordinated with the SEC and Philippine government agencies and facilitated statutory compliance requirements.
• Managed transmission and documentation of official notices, filings, and corporate correspondence to headquarters.

Flight Operations Assistant at Cebu Pacific Air (2013-07 – 2014-05)

• Supported daily flight operations through crew logistics, documentation, correspondence, and schedule coordination.
• Maintained pilot flight records and regulatory documentation for accuracy and completeness.
• Coordinated complex flight bookings, rebookings, cancellations, reservations, fare quotations, and specialized travel requests.

Data Entry Specialist at ABS-CBN Corporation (2014-08 – 2015-10)

• Managed multiple email accounts and centralized support inboxes to coordinate information flow and internal responses.
• Maintained inventory and asset records with standardized cataloging and file-governance practices.
• Prepared production logs and regulatory documentation while coordinating with audio, production, and internal teams.

Travel Reservations Specialist at Trustee Travel & Tours, Inc. (2012-04 – 2012-05)

• Managed flight reservations, rebookings, cancellations, special requests, fare quotations, and travel documentation.
• Coordinated with airlines, hotels, and travel agencies to secure appropriate rates and travel arrangements.

Bachelor of Science in Tourism Management