Matthews Martin
On-Site Support / IT Support
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About
To become a part of a reputable organization and to sincerely apply my knowledge and skills related to Information Technology for the progress and success of the company.
Experience
On-Site Support / IT Support - KMC Solutions
(2023-03)
- Collaborating with IT teams to resolve application and server connectivity problems.
- Generating reports on network performance, security incidents, and upgrades.
- Logging and tracking support tickets using IT helpdesk systems.
- Providing remote and on-site technical assistance.
- Ensuring cybersecurity measures such as antivirus and endpoint protection.
- Creating and managing user accounts in Active Directory, Office 365, or other systems.
- Assisting users in accessing footage in CCTV when required for investigations.
Desktop Support Engineer / IT Asset - Phil-Data Business Systems, Inc. - Four Neo Building, BGC
(2022-01 - 2023-02)
- Outlook configurations to users and support them how to use apps of their day job
- Allocation of assets and Installing app server
- Checking Server and configure every apps that already running
- Assist Users of their needs (Yubikey revocation, assets distribution and Support Users comps).
IT Technician / Customer Service Representative - Hi-Precision Diagnostics - Accenture Building, San Nicolas Ilocos Norte
(2021-04 - 2022-02)
- Server Admin, Releasing Results
- Troubleshoot Machine, Network Assistant
- Database administrator or editing errors on wrong spelling data input
- Installing hardwares and softwares
- Extra triage personnel and phlebotomist (if we are understaffed)
Education
Bachelor of Science - Information Technology - Divine Word College of Laoag (2014 - 2018)
Secondary Education - Ilocos Norte College of Arts and Trades (2010 - 2014)
Elementary Education - Plaridel Elementary School (2004 - 2010)
