Mauren Lumanglas

A disciplined, goal-oriented, and adaptable professional with a strong background in customer service, administration, and sales. Highly organized and a fast learner, seeking to leverage diverse experience in communication and operations to contribute effectively to the team.

Sales Representative (Freelance)

Iproxel

Credit Cards

June 2022- March 30, 2026

• Present and promote products to potential and existing clients.

​

• Demonstrate product features and explain benefits clearly.

Customer Service Representative

Pointman Manpower Services (Eastwest Bank - Auto Loans)

January 2022 – June 2022

• Conducted outbound calls to clients regarding account status and payments.

​

• Managed collections and negotiated feasible payment plans to resolve past-due accounts.

​

• Maintained professional communication while ensuring customer satisfaction and compliance.

Warranty Administrator

Toyota Calapan

June 2021 – January 2022

• Managed and tracked warranty claims and service records efficiently.

​

• Evaluated claims for validity and coordinated with suppliers/vendors to resolve issues.

​

• Provided excellent customer service by addressing inquiries and ensuring timely resolution.

Consultant / FDO / Telemarketer

Slimmers Face and Skin Clinic

October 2019 – May 2020

• Developed and implemented sales strategies to drive business growth.

​

• Engaged with customers to understand needs and recommend suitable products/services.

​

• Maintained strong client relationships through effective communication and follow-ups.

Front Desk Officer

Cebu Gems Innovation and Career Dev't Center Inc.

August 2014 – February 2018

• Handled front office operations, including inquiries, phone calls, and visitor assistance.

​

• Assisted in the enrollment process and maintained accurate records of students/reviewees.

​

• Ensured smooth daily operations and provided quality service to clients.

Bachelor in Public Governance

City University of Pasay | 2017 – 2021