Erika Peradilla

Sales and training professional with 5+ years of experience across customer service, collections, sales, SME support, and new-hire training for international accounts. Experienced in guiding customers through high-touch conversations, handling objections, supporting frontline teams, coaching call behaviors, and managing CRM workflows. Brings a strong combination of sales discipline, customer empathy, process knowledge, and hands-on coaching that can contribute in either a Sales Representative or Sales Trainer role.

Sales Trainer at Homeaglow (2026-03 – 2026-09)

• Facilitated sales training, product knowledge sessions, mock calls, call listening, and targeted coaching for new and nesting agents.
• Coached call flow, discovery, objection handling, CRM tagging, lead management, closing techniques, and process compliance.
• Created practical training guides and provided real-time performance feedback to improve agent readiness.

Help Support / Subject Matter Expert at Wheelzy / I'mTechy (2025-07-28 – 2026-03-10)

• Supported frontline agents with process questions, customer scenarios, escalations, and real-time guidance while reinforcing process accuracy and communication quality.

Sales Representative at Homeaglow (2023-11 – 2025-07)

• Handled inbound/outbound sales conversations, identified cleaning needs, presented service options, handled objections, and worked toward closing bookings.
• Managed CRM lead updates, documentation, and follow-ups while using consultative selling to build trust and drive purchase decisions.

Subject Matter Expert at TaskUs Inc. - Batangas City (2022-11 – 2023-10)

DoorDash | Blended Voice & Non-Voice

• Provided SME support on processes, tools, escalations, and customer concerns across voice and non-voice channels, reinforcing consistent execution.

Collection Officer at The Results Companies - Lipa, Batangas (2021-10 – 2022-11)

SiriusXM | International Voice Account

• Handled billing and collection conversations, negotiated payment solutions, resolved account concerns, and maintained accurate documentation.

Customer Service Representative at Teletech - Lipa, Batangas (2020-12 – 2021-10)

UnitedHealthcare

• Resolved account and service inquiries through professional phone support while maintaining accurate documentation in a high-volume contact center.

Information & Communication Technology – Batangas Eastern Colleges (2016 – 2018)